Wonderful experience; pleasantly surprised
December 3, 2018
Our purchase of a New 2018 Ford Escape sits at the top of our list of purchasing experiences. Brad Howell was helpful, knowledgeable and quick to respond to any questions I had. I made it clear befoe I came in that I wasn't planning to buy on my first visit. Brad didn't pressure me at all; showed me the Escape and detailed all the wonderful features and upgrades from my 2016 Escape. He provided a written estimate, which included factory incentives, a dealer discount and a very fair value for my trade-in - an "out-the-door" price with no surprises! I took it home and discussed with my husband. We returned the next day to close the deal. Chris Hamrick was also very helpful and found me better financing than we expected. He was pleasant, and walked me through the paperwork step by step. We are so happy with the price we paid, the vehicle we purchased and the service we received. I highly recommend Brad Howell and Chris Hamrick at Rountree-Moore Ford.