My cousin and I visited Hyundai on 11/28/18 to trade in her money pit Cadillac. Dee Zavala was so helpful that she talked me into trading my 2011 Sonata . I can't express how great she and the staff were, especially since we didn't have the best credit. They made it happen for my cousin and I. I walked out with a 2018 Hyundai Sonata SEL and my cousin a 2018 Elantra loaded. FYI this is my 3rd Sonata from Napleton.
I traveled from CT on 7/14 to view a BMW Z3M 2000 Auto Showcase picked me up and dropped me off at the airport.(thanks Miles)When I got to the showroom the cat was ready for the test drive.(lots of fun)There was no pressure to buy but I did. The car arrived in MA on the evening of 7/17.I have bough a lot of cars over the years best experience yet. Thanks agene Jim.
I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Winter. Swap of the Winter Wheels & Tires was seamless as always thanks to Brien Akers inventory management skills. The oil change was routine amd Bob advised me that I had a couple of minor issues that needed attention to which I had him take care of one on this visit and will most likely attack the second on the next visit. Drop off and pickup were smooth and this time I even grabbed a snack from their Customer area before browsing the showroom. Joe
I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better.
The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.
Michael Pirozzoli went above and beyond to make sure everything was understood and I was completely satisfied as I was from out of town purchasing my Camaro 1LE. I will definitely not hesitate to do business with him again or refer him more business.
I’ve recently purchased a 2018 Chevrolet Camaro from this dealership and the car came as it said by them and on the website..... clean car .... I love the car, and it’s a joy for me to drive it everyday and see it out on the driveway when I wake up. By far one of the best experience I’ve had purchasing the car and the process of purchasing it was quick! Best dealership that I know of and I will go to them for future vehicles. Thank you Alex and the Driven Auto Team!
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
We are repeat customers. We bought a Chrysler Town and Country almost 2 years ago and had such a great experience with them that we went back for a Dodge Ram for my husband and I year ago in July. They make you feel very welcome and they don't bs you into a vehicle you didn't come for. Will definitely be back for our next vehicle in a few years!
Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 4, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
Absolutely great experience Randy&Toni and their staff did a great job. Toni went above and beyond to help me out. It's a pressure free environment where their more focused on meeting your needs and help you out and providing you with good customer service. Then the dreaded dealer hard close to try and earn your business. This is truly a family dealership and it shows you have earned my business and future business. Thank you so much crase auto!!! ¿
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good options. Manny and Anthony were very helpful in processing the sale. We were not familiar with all the new safety and communication features and they took their time in explaining these to us. We feel that if we continue to have questions we will get excellent customer service there. And best of all are very happy with our new Toyota!
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