This is my second vehicle from this dealership and I have been blown away both times. Al Hymes reached out to me after I requested more information and in about 20 minutes over the phone I got the exact vehicle I wanted and the price I wanted. I set up an appointment to pick the Jeep up and that was a quick and easy experience as well. I have zero complaints
I came to this dealership looking for my first car and the experience from start to finish was great. JP and Darin were awesome to work with and very helpful throughout every step! Definitely recommend.
Will Cascanett took a lot of the stress out of the buying experience. Very patient and responsive to questions. Quick turn-around from purchase through financing to driving off the lot. I would definitely recommend this dealership.
The salesman I had made promises he didn't deliver on. 1. the people that were supposed to get the referral bonus for me buying a car still haven't seen that bonus & it's been over 2 months. The sales person keeps saying he'll check on it.
2. Will also told me when I signed that as a service to all new customers the dealer will order me an extra set of keys & fab & call me when ready to pick up...now I need to take my time off work to go there on a monday between 9-9:45 am to see if the key maker has time.
I would not recommend this salesman to anyone I know.
One of my companies service vans became unusable in the Albany area.
After searching the internet for used vehicles in our required condition and price range, I found one right here in Ithaca that led me to a deal with Tom Pritchard. After discussing our situation, I told Tom I was looking for a win/win deal. After a short congenial negotiation, we came to a deal that worked for both of us. When Tom was attaching the new plates, I discovered a crack in the windshield that wasn't there on my previous visit, apparently due to a chip that cracked from the cold weather. We postponed the delivery until after the weekend and he had Choice Auto Glass there early Monday to have it quickly replaced without question. He wanted the vehicle right before it left the dealership.
I was pleased with the deal, Tom and the whole Prichard Team. They followed up a few weeks later to ensure I was happy. I would recommend their "Old Time" way of making a deal to anyone looking for a good used vehicle. No pressure, easy to work with.
Bought a 2017 Chevy Cruze from Colby Newlen at Maguire Chevy & Cadillac. They didn't have the pre-owned car I wanted but were confident they could find one for me. A few days later I drove home in my Cruze and in the color I wanted. Didn't know a dealership would do that! Colby and his manager couldn't have made it any easier!!!
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