My sister had been looking for a car for a long time. The other dealerships did not take her seriously. We pulled up to ALM at the Mall of Ga. and was greeted immediately. She told them what see had seen on line. Ali & Tammy brought us snacks while we waited to see the car. The price on line was the true price. It was such a relief to have a honest salesman. Ali bought our dinner while she purchased her beautiful SRX. It was the least stressful experience I have ever had buying a auto. I would recommend Ali to anyone looking for a vehicle. I will be buying my next car from him.
Keely Johnson was who helped me. I am an out of state buyer and she was absolutely caring and friendly throughout the whole process. When the car I was going to purchase became unavailable, she went out of her way to find a similar model. I was stunned because she didn???t try to just sale me something else that I didn???t want like most car salesmen/women would. Nonetheless, the whole experience was great and she made sure the car was clean ready and most of the paperwork was already done by the time that I got there. I also want to add that I got a great deal for a car with very low mileage and runs absolutely great!
WE ARE SO SATISFIED WITH THE PURCHASE OF OUR 2014 C CLASS MB SEDAN, FROM AUTO GALLERY IN LAWRENCE GA---OUR SALESPERSON MARIBEL ACOSTA WAS JUST GREAT ,ALONG WITH SERGIO THE MGR--THE ENTIRE OPERATION IS TOP NOTCH---GO AND SEE FOR YOURSELF
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
I made an appointment for a Saturday and was told the service would take an hour and a half. It ended up to be a four hour wait. My service representative was great and apologized, but I think this was a little excessive for a routine service.
I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep???s transmission was slipping especially when starting on a hill/incline. They were unable to replicate the issue. Additionally, they fixed my defroster under my extended warranty and did a oil change. While fixing the defroster the boot around my shifter apparently came loose and/or the zipper broke. Their mechanic said it was already done but it was not broken when I turned the car in for repair. The inside of the vehicle was filthy from the Defroster fan repair. The transmission continued to slip. After my poor ratings on the Chrysler survey the Service Manager called me and I explained the two issues and he did not offer to bring the vehicle back in to their shop. My Extended Warranty was about to expire and I really wanted to determine if there was a issue with the Transmission so I took the Jeep to Hendrick Dodge in Duluth a couple weeks later. Heather is my service advisor and she was able to have a mechanic ride with me. We were able to replicate the transmission problem. Additionally, he identified that I had issues with my front and rear stabilizer bars. They also found that the water pump was leaking. Heather was able to get all of these repair parts and labor completed under my Extended Warranty. The final cost to my warranty was just under $5000. I also had some additional preventive maintenance completed for $1300. Heather also was covered my rental car cost that was over and above what the Extended Warranty covered. Needless to say I am very happy with the service I received from Hendrick Dodge compared to Landmark Dodge. Heather did a fabulous job and my jeep is running great. I will continue to use Hendrick for any additional work I need completed while in the Atlanta area.
The facilities appear simple to some other dealerships I visited recently. The sales person was great. He sold me on the features of the car. But finance or sales manager did not seem to want to entertain my offer. He seemed insulted.
I realize that in today???s world the internet is a critical part of economic success. I searched cars that I was insterested in and landed at Hendricks. I received a call from the dealership asking about toming etc and I mentioned I could come after work to look at which time I was told to ask for a specific person, even was texted the name. Long story short,- I showed up and was given to another sales person with no explanation at all, then, had to sit and answer all of the questions again that I had already submitted. I was not happy at this point and voiced my displeasure. To that end, things changed around and the dealership really bent over backwards to get us a deal and service that we would be happy with. The salesman nick was a good guy and did a nice job, but, Ariel- the sales manager- really was phenomenal. I was blown away by his demeanor and willingness to work through our process. I honestly cannot day enough good things about him. Really, at the end of the day, although Nick did just fine, Ariel is the reason we will be back and will refer more people to the dealership. After the start- tremendous finish!!
As always, the employees are always friendly, helpful, and knowledgeable. No matter how much I spazzed out on Jamel Mitchum during the process, I still left with a smile. This is the second car that I have purchase at Gwinnett Place Nissan, and I will always purchase my cars from them. Alex Ruiz (the finance Manager) was also great to work with, and I would recommend him to anyone looking for a new vehicle
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