Met by a friendly and knowledgeable customer service representative. They completed the work in less time than quoted. Highly recommended service department! Extremely happy with this dealership.⭐️ ⭐️⭐️⭐️⭐️
Service department was excellent and found the staff to be excellent. Service staff recommended needed repairs and did not force me or sell me. I took their advice and made another appointment for later work.
Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers. However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.
I had owned a Subaru Outback for 10 years and fully intended to replace it with another, but after driving the Jeep Compass and experiencing the great service at Sudbay and meeting, Dale Connors,I changed my mind.! No high pressure,just friendly advice and a smooth transition. The Jeep was brought to Salem to my mechanic (Mully's) for inspection, the registration and transfer were all taken care of. All I had to do was pick up my car and enjoy. Our first long trip was to Waterville ME and the car performed very well on the highway. I am more than pleased with the car, the dealership and especially the friendly caring service from Dale. I highly recommend this dealership and salespersonto anyone.
Buying a car can certainly be a hassle, but my husband and I had a great experience @ Prime. Our salesman, Phelan, worked hard to get us the vehicle we wanted at a price we were happy with. He responded to our questions via text and email promptly and was extremely personable, even agreeing to a Fortnite danceoff with my 9 year-old. Although we live over an hour away from the dealership, we will certainly look to Prime when purchasing our next vehicle.
Kelly Jeep in Methuen has that largest inventory in the area & the purchasing process could have been easier or smoother. We were treated fairly & without any pressure to buy. Our Sales rep, Phil Prieur was extremely knowledgable & able to patiently walk us through the various Jeep models & options, making our ability to make an informed choice very easy. I would highly recommend working with Kelly Jeep in Methuen & especially with Phil Prieur.
Phil has a great wealth of knowledge of Jeeps and was a big help to me in understanding all the different models and options. He was always professional and courteous throughout the process. I needed some time to learn about all the the Jeep options and Phil was patient and gave me the time I needed. You earned the title of ???Your Family Car Salesman???. Thank you Phil!
phil Is an amazing sales consultant great person, love the way he treats people. Definitely will be back and recommend the dealership and specially phill thank you very much... loving my new challanger
Josue is amazing at his job. He is very easy to work with; and made this process very smooth for us. I have bought many cars, and he is by far the best person to deal with at any dealership. Other staff is very friendly as well. GM and Sales manager are also GREAT to work with. I will be referring all my clients, and anyone I know who would like a jeep to see Josue at Kelly Methuen! Great service! Best deal! HIGHLY recommended dealership! Thank you Kelly Methuen
The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
Even though the heading on this post is "Almost" I would like to recommend this dealership with full and high regards. The staff that is in place here starting with Jae Chong, and Brian Farrell and finally Lisa Sweet are exemplary! I did not buy a vehicle from them, but not for any reason focusing on the Dealership, the staff, or the vehicle I went in looking to purchase. These folks treat you with the utmost respect, and have the customer in mind yet at the same time trying their very best to find a compromise to fit the needs of the consumer. I would highly recommend any potential buyer to be sure to look at Chambers Motor Cars of Natick at the first stop in the process. They have high quality, low mileage vehicles at reasonable prices. In my next purchase I will doing just that, checking in with them first ! You should Too! Thanks to all for a painless experience!
Mike's attention to detail made it a great experience
by Maddy from DealerRater.com
December 5, 2018
I don't even live in New Hampshire state. I was visiting a friend of mine, for a birthday party & since I was in the market for a Accord ; my friend suggested we take a quick look at the dealership that was just two miles from his place. I was greeted by one of the managers & handed over to Mike. From the beginning he was very open about the pricing & what he can sell the car for. The fact of the matter is he called on the phone another dealer I had seen earlier, to compare the charges with me listing in, never seen anyone do that before. If you known what exactly you want & have a fair price in mind, my two cents is these guy will most of the time meet it or beat it. Thanks Mike for all the help. Happy Holidays to you & your family.
Thanks Bill! These guys in Brockton are great! I was running behind the morning of my scheduled appointment but was greeted with a smile and a hearty breakfast - love the diner! Had me back on the road and track of my day - thanks again!
Allan was great! Great customer service skills, answered all of my questions and kept me in the loop throughout the process. Made the car buying experience less stressful. Thank you!
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