Same as before: Really good
December 3, 2018
We purchased our CX-5 from Charles back in 2016, when he was a fresh-faced, wide-eyed salesperson. He made sure he did what he could to make our experience a good one. He wasn't pushy and recognized that customers, even though they may require a little nudge, are going to buy on their schedules. As someone who previously sold cars and always emphasized customer service, Charles was great in this regard. The CX-9 caught my eye at that time and I told Charles if I decided to purchase a CX-9, I'd get it from him. Well, two years later it was time for that new car and as a man of my word, I returned to Charles, a grizzled, old veteran by this time. I was looking at two vehicles, the Volvo XC60 and the CX-9 (yes, the CX-9 compares quite admirably to the Volvo). We ultimately decided to go with the CX-9. Now, let me say this, I probably could've paid a little bit less at another dealer, but Charles had done right by us and I told him I wasn't going anywhere else if I bought a Mazda. So... Anyway, long story longer, Both Trent and Martin (desk managers) were easy to work with and Jesse worked well with us in the business office. My wife liked the Freeman presentation at delivery. I had no idea it was my CX-9 under that sheet when we walked into the showroom (kidding). The horns did startle my two-year-old but he was amused by it, too. Again, a really good experience. 10/10 would buy from them again. Also, first year of maintenance free. P.S. My wife is advocating for a promotion for Charles.