JR was the epitome of what every customer wants a salesman to be: available when needed, knowledgeable in every aspect of the process, and dedicated to translating needs and wants with regard to the numbers of the deal into a viable solution. Although I did not purchase a vehicle from JR, I would not hesitate to recommend both him and Southern CDJR to anyone I know looking for a vehicle. Five stars all around!
Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.
Had a great experience when purchasing my Grand Cherokee. David Pridgen was by far an amazing sales consultant to work with. He listened to what I was looking for in a vehicle and thoroughly explained all the nifty gadgets each vehicle had that I test drove. The manager Clayt was also great to work with! I am in love with my new vehicle and would purchase with Southern again!
We upgraded from a 2 door to a 4 door with many new features. Eddie Mac???s extensive knowledge of the Jeep product is a great resource. In the past we have had very good results from the service department and are happy to continue the relationship with this dealership
You can tell customer service is Anthony's priority. We were outside looking at a Durango in the rain together without hesitation. We came back inside and he researched other Vehicles in his inventory. Thanks Anthony!
My dealings with Starr Motors began in 1996 with the purchase of a new Dodge Ram 4x4. Since then I've purchased multiple business and personal vehicles from them. Every transaction has been quick, seamless, and a pleasure.
I've had several warranty problems, all except one were taken care of quickly. The one that wasn't was due to factory incompetence, and was not in any way Starr's fault. To compensate they immediately offered a loaner truck and went to bat with the factory to get the problem resolved. I also had a major issue that was in a very gray area warranty wise. Starr's service personnel jumped into action and persuaded Chrysler to cover most of the cost. I highly recommend Starr Motors for any vehicle purchase -new or pre-owned. There's a reason I drive all the way to Suffolk from Virginia Beach to purchase my vehicles. Excellent and friendly service-every time!
We went to a couple Dodge dealers in the area and were not too happy with them. We were driving by Starr Motors and stopped in because we saw a new Dart GT on the lot that we liked. It ended up not having all the options we were looking for and we were told by the salesman we first saw (Todd Bowers) that they had a 2015 GT in the used lot that had low miles and we went and spoke with a salesman (Jack Davis) and the car was brought around front and it looked perfect. We spoke with the finance guy and he gave us a range that included what we were looking to pay. When the time came to sign the papers which was the following day they ended up only $3.00 a month more than the top of the range we were given and we ended up with a 100,000 mile warranty. They gave us more for our trade in than we expected and did everything they could to get a payment we were comfortable with. I would recommend them and Jack Davis to anyone. They went above and beyond to make our buying experience a good one.
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