Awesome experience working with Kevin, Gary and Bob. Had information I requested via online chat with Dottie waiting for me upon my arrival. They worked with me were attentive to my needs and did not pressure us. The experience was terrific will continually refer friends and family to this car dealership
I placed my order for a new 2019 Jeep Compass Trailhawk on the 1st of September 2018. I picked it up from the Dealership on the 17th of November 2018. Everything was already completed prior to arriving at the Dealership, the Protection Package, Pre-Approved financing. It only took my wife and I about 30 to 45 minutes to finalize all of the Paperwork. This is the 3rd new Jeep vehicle that we have purchased from Crystal Lake Chrysler, Jeep, Dodge in the last year and a half. I would highly recommend this Dealership to anyone looking to purchase a new or used vehicle.
Came in looking for a new truck. I've had my current Ram truck for 10 years, and it was time for an upgrade. They gave me a great for for my truck I was reading on and a great deal on the truck a was buying! Overall great experience! Thanks to Chris, our salesman, for helping us with this process!
Love the experience at this dealership! Tina takes her time in showing you the vehicle and explaining every detail you should know! I would defiantly recommend this dealership to everyone! Will be coming back to do more purchases in the future! Good job Napleton! Best customer service.
We've purchased a couple of cars through Dan and we'll seek him out again for our next purchase. Dan is straightforward and informative, never pushy and always willing to help. Dan has always worked with us (and Elmer; and the Service Department) to make sure we were happy and that we get whatever we needed to make things go easy. If you stop by the dealership, look for Dan and his wry smile... you get the best that Liberty Auto City has to offer.
Positive buying experience at Napleton's Jeep in Arlington H
by Annamal1 from DealerRater.com
December 4, 2018
Thank you to Jared Hietikko and Jody Adams for a positive buying experience. You made buying a used car simple and easy. Jared was able to find a used vehicle that fit our needs and then made the negotiations stressfree. Thank you
I was in search of a specific make, model and year...and found it online at Liberty Auto City. It was well worth the two-hour round trip, as I found exactly what was listed, at a fair price. Salesman Dan M. and Finance Manager Kevin were friendly and helpful through the entire process. I was particularly pleased that they honored my independent purchase inspection recommendations. I am very happy with my purchase and my overall experience.
Amazing customer service! Is willing to work with you! Always has the best deal for me! My family and I have bought 5 jeeps from this dealership and I just bought one yesterday! I walked out with a brand new 2018 Jeep with warranties and amazing perks!
Great experience i will definitely be back again..
by Nate from Gurnee Illinois
October 17, 2018
Adrian Sanchez really helped me get exactly the vehicle i was looking for right down to the color. I was not haggled and wasn't there all day either. This is my second vehicle from this dealership and i will go back.
I would just like to say that the staff and experience at Schaumburg Lincoln was exceptional. Marcellus and Ian went above and beyond to take excellent care of my girlfriend bought a car. If you are looking for a Lincoln or used car please go see them they will treat you like family
Even before I arrived at the dealership, Joshua from the BDC department went above and beyond helping me find cars for my visit. Salesmen Samuel was very friendly and patient and really worked with me on getting my dream car (2018 Jeep Compass Latitude) into my price range. The whole team made my first car buying experience so easy and so enjoyable. Such great people to work with! Thank you!
I drove an hour and a half to go to this dealership. I bought a Jeep Compass yesterday and I was completely pleased with my experience and everyone I met there from Mike the internet guy, Joe my salesman and Frank in finance, everyone was awesome.
The salesman Doug was very helpful and knowledgeable about the truck I was interested in purchasing, there wasn't a vehicle on the lot with all the options I wanted but the dealership was very helpful in locating one the way I wanted. It was a very pressure free experience, I have accessories ordered and hope that transaction goes as smooth as the purchase.
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