Beautiful facility! The staff was great and greeted us immediately, they asked a few questions and then I drove a car, 20 minutes later it was my car. Greg Hollan and James Hatfield treated us great and they were fast. Highly recommend.
I am very pleased with the service I received. From the time I walked in, i was well taken care of. Friendly, knowledgeable staff. This is the 2nd car i have purchased from Dutch Miller. VERY satisfied customer.
Great service. Dave Francis, Kevin Casto and Mike Barnette went above and beyond to ensure we were given the best possible deal. Each person promptly returned calls and answered all questions with ease. Dave even came in to the dealership on his day off to follow through with our transaction. We will return to I77 Chevrolet.
So far we are basically satisfied with our experience with I 77 Auto Group. We love our Traverse and our Service needs, which have thus far been limited to normal maintenance needs have been provided in a very satisfactory manner. Purchase of the car was good and we are pleased with everything with a couple of exceptions. Our salesperson unfortunately mislead us (probably just a mistake on his part) when he went over all the features of the vehicle, he told us that we had WiFi and also specifically assured us that we had the weather forecast feature available on the info panel. Subsequently we discovered that we have neither. When asked, OnStar advised us that all we needed was for the dealer to upload an update to provide the WiFi and Sirius advised that we needed to pay extra for the weather app. This has been frustrating to us and the dealership has not responded favorably to our inquiries regarding these issues, particularly the WiFi. Otherwise, we are pleased with our Traverse and I-77 Auto!
My experience as a whole with Dutch Miller was amazing. My car salesman's name was Chris and he went above and beyond to make sure we found a car that met our needs and our budget. The finance manager was also amazing and he got our payments to be below our planned budget which is always a plus. This was my first time dealing with Dutch Miller in South Charleston and I don't see myself ever going to another dealer for my future vehicle needs.
Ryan and Gene Walker get right down to business from the get go. My husband and I were looking at several vehicles before making a purchase. Once we made our decision, the Walker family saw it through and purchasing the vehicle was a success. Honesty, atmosphere, and people skills go along way especially when it is genuine.
by Debbie (Hart) Lilly
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