I bought my vehicle site unseen as I was 6 hours away. I knew that's the one I wanted. They delivered it to a meeting place which was great all with in 36 hours. Got it home and looked it over good, I was disappointed that I had no service records at all. No vehicle booklet(this is a 2016), the old owners info still in the glove compartment and it was dirty. I mean not detailed or cleaned at all. Very disappointed in that. This vehicle comes factory with luxury floor mats, this one has 3 cheap ones and missing the drivers floor one. More than just small details where missed. Makes me wonder if it was looked over at all while there.
This is the 3rd Jeep I have bought from Champion and they are the best. After being hit by a lady that ran a red light and rolled my Jeep Patriot that I walked away without a scratch the sales staff and finance dept went above and beyond and helped me find my replacement. Great Job too all the staff
I went into Champion to buy a new Jeep. While I am always on guard when I car shop, this time it was a completely different experience. I was greeted by Loren and from the start, was at ease with him. He told me that it was important that we found the right car and had fun doing that. He was right, it was fun and I did find the car I wanted. Everybody made sure that I was taken care of and I felt that they really appreciated me purchasing my car from them. Thank you Loren for a great experience, Todd and Eric. I will be back again.
My wife and I went into Champion Chrysler Jeep to look at and gather information about the Jeep Grand Cherokee. Loren was the salesperson that waited on us and we were so fortunate. He didn't act like a salesperson but more of a friend who wanted to help us make an informed decision. It really helped when he told us that he not only owned a Grand Cherokee but it was his third one. We drove the Grand Cherokee and what really sold us was that he found a model that suited us. The model we came into see, that we thought was the right one, wasn't what we bought. Loren showed us a model that saved us several thousand dollars and still had the equipment we needed. That is what we call service and looking out for us. Thank you, Loren, for making this the most enjoyable experience ever! To the Champion management, you have a gem of a salesperson.
Champion Chrysler's service department is making an excellent attempt to provide a better customer service experience. It IS noticeable compared to other dealer experiences I have had over the past 40 years.
Keep up the good work. Many dealers don't realize how important after-sales treatment is for future purchases. Champion is getting it right.
I found the car on cars.Com and i had a great experience in dealing with the staff at champion. They didn't hassle me on my email and served me well when i came in. Great place i would buy another car there.
Dan Smithgall was such a pleasure to work with. Helped me through every step of the process and explained everything clearly. He took all of the stress out of buying my first car. After working with some shady salespeople, K&M was a breath of fresh air. Thanks guys!
Its always intimidating buying cars from dealerships, but Duane in finance made the whole process simple and easy! he explained everything and made an extra effort to make sure everything was right! i would recommend Van Andle & flikkema to anyone and everyone. Your treated like family as soon as you walk in the door.
After my wife's Town and Country was totaled we decided to look at the Pacifica's. Kyle Schuiteman greeted me in the new car showroom and took the time to listen to what we wanted. Kyle found us exactly what we wanted with the added safety features I was unaware of. My wife is thrilled with her new van and we appreciate Kyle at VF for his excellent service.
Mark Schatz was very professional, friendly, knowledgeable, considerate, and just flat out good as a salesman. We went to other dealerships and it just wasn't the same. We told Mark our bottom line and he went to work for our family. He got the job done to our satisfaction. I would recommend Mark to family and friends. Duane was very professional and helpful as well. You have a good team at VF cars.
Working with Dylan made the purchase of a new Jeep Wrangler for my wife very easy. Dylan made himself available anytime to answer any questions and work with me to get the best price. If we ever need to purchase another Jeep, we will be going to Van Andel and Flikkema!
The service was Awesome. Friendly, Courteous and very helpful. They were busy but made time to take car of my vehicle. When I forgot a personal item there and they were kind enough to bring it to my house! What dealership does that? WATSONS.
They are completely focused on customer service!
I was really happy with the friendly service and EASE of my recent purchase from Van Andel Flikkema. I had only bought a car once before this purchase and I was a bit nervous going into it, but they made it so very easy. Mark Schatz was my salesman and was awesome to work with.
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