It???s always a pleasant experience bringing my Jeep into Edwards for service. There is always someone available right away to help me. The people in the service department are kind and knowledgeable. The waiting room is always clean and the wait time is usually less then what they said it was going to be.
My new Jeep wouldn't run after short drives it would shut off and not start. Baxter Jeep Kept my Jeep 2 times total of 12 days and putting over a hundred miles on my vehicle Baxter wouldn't fix the problem.Edwards diagnosed problem in half hour, Chrysler publications (Jeeps repair site for Chrysler) s18080000124 star online publication. Ordered my parts for the new Jeep had it repaired and up and running. The problem is fixed and I'm happy to say I will take my Jeep to them in the future.
The sales team, Adam, and Teo were a pleasure to work with. Adam had exceptional product knowledge and was very helpful delivering the vehicle. Teo was helpful having all the paperwork in order so the process was expedited.
We had an excellent salesman who we intend to one day go fishing with :D. Overall experience was great, got the trade in and car we wanted. Really wanted the second deal on our other car but timing was not in our favor. Thanks Rodney for your services!
I had stopped in to have my 2016 ram serviced, while I was waiting, I asked if they had any good deals on leases. I sat down with Craig and found that it was time to trade in. I walked in the door and walked out with my new truck in 2 hours. Criag and the sales mang went above and beyond to make sure that I got everything I wanted. I would highly recommend buying a new car or truck from baxter la vista .
Lease was up,went to Baxter to renew. Met Jon York who made the whole process painless. All those that I dealt were spot on with help and any answers that I needed. This is the third time and i have never been disappointed.
Rodney Page and Jacob were very nice and helpful! I had a dissatisfied experience at the bellevue location a few days before I came the the lavista location and lavista made up for my bad experience. They made things right and got me the deal that I wanted! Very satisfied with the experience and the new 2018 Jeep Compass I purchased!
Aaron Paul worked with me on 3 different days before we were able to make the deal work but he never gave up trying. Aaron did everything he could and then some to make sure I got what I wanted. I would recommend Aaron in a heartbeat.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was on a tight schedule and my salesperson, Michael Williams, really made it happen for me. He was very knowledgeable of the various products. Once I told him what I was looking for, he recommended the perfect vehicle and lead me thru the process in record time! Very happy with my 2018 Compass and the service - from Michael to finance.
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