I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
Love my Jeep
by Travey from Shinnston, WV
January 4, 2019
I love my 2018 Jeep! Its loaded with all the bells ans whistles! I love the heated seats and steering wheel! It has tons of room! Fits our needs perfectly!
Martin was able to work with me to get the exact truck I wanted, down to specific options. The truck had to be brought over from other town making my purchase quick and easy. Martin works with you over the phone even after working hours/days.
Worst car we’ve ever owned
by Turnpike 5 from Mount Holly New Jersey
January 2, 2019
2018 Jeep Grand Cherokee with 5600 miles and after going through a puddle incurred 4600 $ in water damage because transmission sensor and 2 other sensors got wet not to mention interior rugs Jeep refuses to warranty work Chrysler doesn’t care about it’s customers worst car ever!!!!!!
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
Diesel is great - BUT
by Fstone46 from Washington, Utah
December 29, 2018
We replaced a 2014 Jeep GC Summit 3.6 with a diesel because we wanted more torque when towing. The car certainly delivers along with great mileage.
The only issue is with the way my wife drives the vehicle - lots of short trips. The particulate filter full warning turns on at least once a week. Dealer can’t find anything wrong and suggest driving at freeway speed to allow the filter to heat up and burn off waste. Great idea - except that’s not how she drives it. Should be zble to drive in any conditions without needing to periodically getting on freeway.
Car only had 4300 miles on it. Jeep needs to tell prospective buyers that it isn’t an around town kind of vehicle due to emissions issues.
Drove in at lunch time for an express oil change.. expected since it was lunch time to be longer than the 15 minutes... nope.. out in 15 minutes.. love these guys...
by ShanePenn from Perkasie, PA
January 10, 2019
Jeep Grand Cherokees are the perfect combination of luxury and utility. You can take them to nice events, or on camping trips and never feel like you have the wrong vehicle. It sports the nicest interior features and has plenty of room for a family who has a lot of stuff.
This was by far the easiest car buying experience I have ever had. Kayla listened and knew exactly the car I was looking for, gave me a great price on both the new car and my trade in, and even though I wasn't ready to commit that 1st day went ahead and had the car I was looking at delivered to the dealership. When I contacted her 2 days later to finalize the deal she had everything ready within hours and the car was detailed and ready by the time I got there. She had followed up on everything, reviewed the entire purchase deal and went over the car with me from top to bottom. It could not have been easier. Hans, the finance person went over all of the sales agreements and offered several extended warranty's and service plans that were available. There was no heavy handed pressure tactics, just a clear description of what was available. The combined experience of dealing with Kayla and Hans made the whole experience extremely pleasant. I drove off the lot with my new car in just over an hour. Kayla has already been in touch to see if I had any additional questions about the car or needed any more help from her. Fantastic customer service. I just wished I lived closer to the dealership so they could handle my maintenance needs as well.
New Jeep Grand Cherokee Much Improved
by sheheg from Salem, WI
December 29, 2018
Years ago I thought I would never own a Jeep Grand Cherokee, I felt it lacked comfort. To my surprise, the 2018 Jeep Grand Cherokee is extremely comfortable. With the parking assist camera and automatic side mirrors safety is one of the best benefits. As a Realtor, I spend a lot of time in my vehicle. I often do not know what to expect when I arrive at a house, will I be able to get up the steep drive, will I have to go across rocky roads, or mud. Of course, being in Wisconsin I must deal with lots of snow and icy roads. Since I purchased my new 2018 Jeep Grand Cherokee I not only feel safe, but I enjoy being in my Truck. Many years ago I owned Lincoln Town Cars and thought they were the most luxurious. My 2018 Jeep Grand Cherokee has just taken their place. This vehicle is not only a great work horse, it is a luxury vehicle as well. The Jeep Grand Cherokee should be a mandatory tool for all Realtors. I'm Thankful to Sheila John at Miller Motors in Burlington for introducing me to this wonderful vehicle.
This car has exceeded my expectations from how extremely smooth the ride is to the endless amount of features! Love my car and love driving it even more! Would recommend the Jeep Grand Cherokee Altitude to anyone!
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