Above and Beyond
November 5, 2018
I was looking to purchase my first car. Reliable, 4WD/AWD, decent mileage, affordable price, and nice looking were on my check list among other wants. After searching and test driving multiple cars, I found an ad for an Audi A4 Quattro from this dealer. It appeared to have most of what I was looking for. After test driving the car and falling in love with it, I purchased it. Now while the car was everything I hoped it would be (and more so after driving through this blizzard's aftermath), what really set this group apart was the professionalism and accommodation of the people. I dealt with a few salesmen while test driving other cars prior to this one, and in each instance I couldn't shake the ever-present, oppressing "car salesman" feeling. It was quite a difference visiting Divan Auto Group. My father and I drove 70-some miles for my initial test drive on a freezing day, equipped with face-biting, hand-chapping cold wind and all. We called first to let them know of our visit, and when we did arrive I found the car running and warmed up. We were left to explore the car ourselves to see what it would do, all in the comfort of the warmed car interior. We inspected the major and minor details at our own pace with no pressure. I put a deposit down and set a date to finalize the purchase by the end of the week. The owners included the inspection in the price of the car, guaranteeing it ready-to-drive when we returned. For a young driver, this was wonderful. The day arrived I was to buy my first car. After signing the paperwork, completing the transfer, and receiving my plate (all which occurred in less than 2 hours), I was set to go. Less than half a mile from the dealer, a minor hiccup occurred: the windows wouldn't go down. Neither my father or myself proficient in newer cars knew what the issue may be. We brought it back and the owners graciously spent time trying to resolve the problem themselves. Ultimately, we needed to visit a local repair shop for a fuse replacement, but the men at Divan Auto Group assured me they would do whatever it took to fix my recent purchase--cost and all--while we waited. This occurrence alone impressed both my father, who has handled cars and dealers for the past 45+ years, and myself. Who else would do something similar in such a situation? Though they did sell me my first car, I hesitate to call these gentleman "salesmen" for their service alone doesn't deserve the stigma associated with the term. Thank you, Divan Auto Group. You helped me with my first car and made the entire process painless.