I went in looking for a good deal on a vehicle and had several dealers in mind at the time. It was later in the evening so I met with Gary Deibert. He put a deal together on a few vehicles and promised to beat any other dealer around. The next day I was contacted by Scott Keath... both gentlemen came up with a deal that satisfied my wants and never pressured me at all. It was a great experience and i was very pleased as I drove away with a new 2018 Punk'n colored Jeep Wrangler Unlimited Sahara with matching hard top!
We are from Red Lion, PA and traveled to Lebanon to purchase our family vehicle, a dodge grand caravan, and we love it. Our sales consultant, Mr. Bill Ehrgood, was a great person to work with and he went above and beyond to make us happy with our purchase. The customer service was very good and everything was done fast and no hassle. Everyone was so polite and helpful. I strongly recommend this dealership. So glad we selected Ladd Hanford.
I recently purchased a used Jeep Grand Cherokee from Ladd-Hanford. I worked exclusively with Scott Keath who did an excellent job. No pressure sales technique, professional, and willing to go the extra mile. If a deal is feasible he will work to make it happen. I inspected the vehicle and realized that some LED bulbs were burnt out on the daytime running lights. You cannot just cut the headlamp assembly open and remove the defective bulbs and re-solder new bulbs; an entire new headlamp assembly must be installed. The HID headlamp assembly costs around $1,000 for the part if you were to fix it yourself. Scott offered to replace the entire assembly at no cost to me. That is professional service. I will be back for future vehicle purchases.
Don & Jessica are friendly & knowledgeable.
Needed to purchase a car for my college age son - found the perfect car/price at Pine Manor on Cars.com, took it for a spin and took it home. Car was prepped and ready; detailed & inspected -
Tom was a pleasant salesman, No presure.. He answered questions. Also, he stayed past store hours to complete sale. So I could receive my Nissan Rogue that* night. Great service! And I Iove my vehicle. Will recommend you to others.
I contacted Amanda a few days prior to my buying my car, as this was my first dealership car buying experience. She was very quick to respond and answered any questions I had. I came to test drive two cars, and she had them ready for me as soon as I got there. After testing those two out, she was more than willing to help me with any questions or if I wanted to test drive any more cars. We test drove one last car and that ended up being the one I fell in love with. I came back the next day and got everything situated in under an hour. Made my first car buying experience pretty flawless, and I was not pressured into anything which was a relief. Please come here!
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
Our car buying process went extremely smooth. Richie was wonderful. He was not pushy and responded promptly to my call regarding the vehicle we were interested in. We are extremely happy with our purchase. Came from Baltimore, Md.
I agree with the other reviews, no pressure sales team! In fact we found exactly what we were looking for right before going out of town. Ritchie has no problem holding it for us. Notary next door made the buying experience easy.
Bought our 3rd car in 5 yrs from Joe and Paul Crouse Used cars. Each time I've worked with Tom Freeman. Tom is an excellent sales person. His knowledge of all cars is exceptional and a swers questions expertly. Each experience has been very satisfactory. This dealershop has treated ys very well and Tom is superb. I can highly recommend them to anyone.
Thanks to Zach Harpin and his dealership I was looking to buy a truck but they didn't have any on there lots that I wanted. They were able to find 1 in the auction with the options I gave them, definitely made the experience a lot easier with A++ customer service
Excellent as always! Have been a Jeep lady for more years than I like to count, you folks are the best. Always feel comfortable and well taken care of, but I do actually think you all have improved service in the past two years and I was not complaining before!
I seriously never knew buying a vehicle could be this smooth. I live 4 hours from this dealership and would return in a heart beat. I dealt with the internet sales team to make sure it was worth the travel....it MOST CERTAINLY was! Excellent service and respect from the time I took my first step into the door right down to when I drove my truck off the lot. Highly recommended over and over.
They were extremely knowledgeable and helpful through the entire process. Zero pressure only helpful info. It was a great experience!!! I would recommend this dealer to anyone looking for a new or used car.
I've been getting both my 2011 Outback and my 2013 Toyota 4Runner serviced at Faulklner. Always a good experience. Bought my used Toyota from them. They gave me more for my used car than the other dealers on the same strip.
I was really impressed with the way the management team worked with me to make good on a deal they made that fell through on their end.
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