Outstanding unscheduled service
December 3, 2018
My wife and I were driving from Joliet, IL to Waupaca when we experienced a flat tire on our Ford Fusion about a half mile south of the I-90/94 and I-39 split. After having the flat changed by emergency road side assistance and based on their recommendation, we drove to Portage to try and purchase a new tire as we were driving on a doughnut and couldn't possibly go all the way to Waupaca safely on it. After being told by two other businesses that they didn't have our tire size in stock, we pulled into Portage Ford CDJR's service center around 3:00 p.m. They had one tire our size left in stock and it was reserved for a commercial vehicle the next day. However the manager said that they could order another one for next day delivery and we could have the tire that was reserved for the other customer. So they pulled us in, balanced and mounted the new tire, and we were on our way by about 3:40. Words cannot express how grateful we were for this outstanding customer service as our only other option would have been to stay overnight in Portage and get a new tire the next day. Hats off to Dave and his wonderful service staff.