I had a very positive experience in buying my truck from Lenz's, great pricing, professional staff, and friendly people. I also had Lenz install some accessories on my truck and found the Service Department to be great. Nick Durkee has been totally outstanding. We also had them do a complete brake job on my wife's Jeep. Their pricing was very competitive with other estimates we received, they treated my wife with complete respect, and gave her the use of a loaner vehicle while hers was being worked on. I have already, and will continue to recommend their dealership and service department to anyone.
I purchased a new Ram 1500. Most of the transaction was handled via emails and a few phone calls. Drove 5 hours to pick up the vehicle. It was very clean and exactly what we discussed. No runaround and a very good price.
I was heading home on a Sunday morning from vacation, when my Jeep wouldn't shift into 2nd gear. I live in Milwaukee, and had to leave it at the Eagle River Dodge dealership. I worked with Ed and Bill at the dealership who truly made this a seamless process for me. Especially, since I live five hours away. Over a weeks time I was in contact with Ed and Bill. Any phone call or text I would send they would get back to me immediately with and answer or solution. Both Ed and Bill truly understand what good customer service is. By far the best experience I've had when it comes to dealing with any dealership. I wish this dealership was in my backyard, and not so far away. Don't hesitate to take your vehicle here or buy from here. They treat you life family. THANKS AGAIN ED AND BILL! Simply amazing service.
The woman I left my Honda Fit with in the Service Bay was extremely helpful. She let me borrow a vehicle to do errands while waiting for the passenger side air bag to be replaced and for them to conduct a complete diagnostic of the air conditioning unit to determine why it wasn't working all summer. Although she tried calling me to let me know the cost of fixing the air conditioning unit, which consisted of (replacing the Freon, would be the same as the cost of the diagnostic and couldn't get in touch with me, she made a wise choice in determining that I would choose to replace the Freon this time rather than having to return and end up being charged double. She deserves this praise and probably a raise.
Your service department was extremely helpful and accommodating. I was 300 miles from home deer hunting when my Ram broke down. Your service department took care of me, set me up with a loaner vehicle, and had me back in my Ram by the end of the day. Thank you so much!!! Your service department is truly the best.
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