New and used 2025 Jeep Grand Cherokee L Laredo for sale near Cascades, VA

I had an oil change and tire rotation done. When I left the shop, I heard a loud knocking noise from the front wheel and had to take my truck back immediately. It was fixed and I was told that the tire balance was off. I believe it should be best practice to test drive all vehicles after any work is done to prevent the inconvenience of customers having to bring their vehicle back. I use to get my car serviced at this shop years ago and stopped because I had such a bad experience with my truck repairs. I have decided to give you?ll another chance and hope that things have gotten better. I will let this one slide for now. I am scheduled to have repairs done next week and I am expecting perfection. Please do not let me down. I would prefer to support my local Jeep service, but will not hesitate to patronize another facility if I feel that I am not getting the quality service I deserve here.

Was a bit nervous that this vehicle would not be big enough for our family, but it has worked perfectly…plenty of room for all of us and our dog!

Gracias a todo el grupo de Lindsay por averme ayudado en la compra de mi carro especialmente a Jesús Rosa por ser tan amable

Excellent family vehicle! The third row still provided enough storage room in the back for groceries. You can lay it down and it has a significant amount of more storage room. Very comfortable and smooth ride!

Jose, the Service Manager, was just wonderful. He was very professional, polite and exceeded my expectations.

Service writer Karen made sure my wife’s vehicle was taken care of quickly and easily. I let her know my concerns with the vehicle and she made sure the mechanic checked everything over while attending to the initial reason I brought it in. Karen really knows this business well, listens to her clients concerns and makes sure they are happy befuthey leave. I highly recommend her !

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

I would definitely recommend Fair Oaks to anyone looking for a Used vehicle. Bonnie provided excellent service. I left today with a new Grand Cherokee. Thank you Bonnie for your diligence, attention to detail, and kindness.

My experience with Shereen could not have been better. She put me at ease from our first interaction all the way until I received my keys. Not only did she assist with a complex lease buy out, she truly went out of her way to make sure I was driving home with the best car I could find. I ended up with a 2019 Volvo XC60 that I love just as much as the service I received from Sheeren. I live around 2 hours away from the dealership but I will continue to make the drive and recommend you do the same, she is worth it!

After to my prior experience, I was contacted by Mr. Herman and he apologized for the experience. He listened to my complaint and corrected the situation. Mr. Herman was very apologetical and understanding about why I was upset. He worked diligently with Danny to find a deal for me. I came in on yesterday evening I met with Adam and Danny to find a vehicle. Danny found the perfect SUV and had all of the paperwork ready upon my arrive. Both Adam and Danny handled the my situation with EXPECTIONAL customer service and I am beyond elated! Danny even stayed passed his scheduled time to assist me getting everything completed. I really do appreciate how they corrected the prior experience I had before. I will definitely be back to do more business with them again and recommended them to anyone I know looking for a car/SUV. It was most definitely a pleasure to do business :) THANK YOU FAIRS OAKS TEAM (Mr. Herman, Danny, Melvin and Adam)

Nick and Alladin were wonderful! Nick helped with the details and Alladin with the test drive and showing me all the features!! Both were wonderful and I absolutely love my Rubicon!!! Even the finance gentleman was phenomenal (Sadly I don't remember his name). It's been 3 months and it's still my favorite vehicle I have ever purchased!! Thank you all!

Amir, from the sales dept. was super helpful very and aware of finding the latest apps to help me get my information that I needed. He helped me to find the car that was meant for me. I am very happy with my car.

We always receive great service at this Koons Tysons Chrysler dealership. Service managers are excellent and explain everything in detail. Prices are reasonable. Easy to make an appointment. Great communication while waiting. Thank you!

Always great customer service! Love how I can ask for an explanation and get a straight answer.

We always get good service at Koons Tysons Jeep- mostly because of Victor! He is thorough, detail oriented and kind!! The job gets done quickly and well… a rarity these days!

I have been using this dealer for over 10 years now. I have consistently always been happy with the service department for my jeep.

Purchased a new Wrangler this week. Came from out of state because they had the best prices! From start to finish I was absolutely pleased!!!! Marc and Tony assisted with the process before hand over the phone prior to traveling to the dealership. Once there, Tony and Marc we friendly, fast, and super helpful. Anwar from finance explained everything, made the process easy and was super friendly just like Marc and Tony. All three of you guys rock! I will definitely send business your way! Thanks again for everything.