The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
In my travels, noticed car I was interested in, did my home work, looked them up on-line, I left inquiry, I got a response from the owner(Jeff) and spoke with him with a day. All the Staff was truly interested in helping me meet my needs. Salesman made all phases of the contract and numbers clear and easy to understand, there were no secrets in the paperwork. I understood everything right up front. They were very helpful and had relationships with financing. I had a glitch with credit union, Jeff (the owner) called me and got involved personally to help solve the problem. They took care of all issues, such as Tags , Tax and Title. All in all a very painless negotiation." I WALKED in and DROVE home" GREAT HOME GROWN SMALL BUSINESS
We were looking for a Mercedes GLE 350 and called the dealership as they had a 2016, they were able to located a 2017 with 5,900 miles on it in mint condition and close to 20% off sticker. Wonderful service, financing and even delivered the car to Falls Church. Will never shop anywhere else or buy a new car.
Jasmine was a great help in trying to get my Daughter in a car when I start looking for my next car she would be the first person I will contact her personality and attitude was over and beyond what most sales people do this day and time Thank you Jasmine!!!!!!!!!!!!!!!!!!!!
East Coast Auto is a 5 star dealer in my opinion.We had looked at several used car dealers in the Va Bch area and frankly felt uncomfortable with some of those dealers.
Our experience at ECA was very positive from the beginning to the end of our car purchase process.
Their sales team is professional, friendly and knowledgeable.
I would certainly give them my first preference in looking for a used car and would recommend them to anyone interested.
The staff was extremely attentive and really cared about you and your purchase. He wanted to make sure that I purchased the right vehicle for me and was very honest about the vehicle. I would definitely recommend buying a car from here because you will feel like you are very well taken care of. When I decided to purchase the vehicle, after hours, Robert made sure that he had the paperwork ready for me when I got into the dealership. I was in and out of there in 10 minutes of The staff was extremely attentive and really cared about you and your purchase. He wanted to make sure that I purchased the right vehicle for me and was very honest about the vehicle. I would definitely recommend buying a car from here because you will feel like you are very well taken care of. When I decided to purchase the vehicle, after hours, Robert made sure that he had the paperwork ready for me when I got into the dealership. I was in and out of there in 10 minutes of purchasing purchasing the vehicle! Will definitely but a car from here again.
I was shopping for a Lincoln MKS using USAA Car buying Service when I came across the one I purchased. The sales person Robert called me within moments of my submitting my contact information. He was pleasant and professional on the phone and just as much when I went to the dealership. He allowed me to take the car to my mechanic and gave me several hours to do so. I was a bit concerned about the mileage, however, that was assuaged when the owner assured me he had purchased similar vehicle from the same company before and hadn't received any complaints, as well as, assuring me he would back the 12 month 12000 mile warranty his dealership provides. The confidence in Steve's voice as well as the courtesy and great customer service provided by Robert assisted in my decision to make the purchase. The confidence they displayed in their inventory of cars on the lot left me with the impression they do very good and professional business and are more than willing to stand behind them after the sale.
The best car purchasing experience I have ever had. It was easy, no hassle, staff very friendly and dedicated to their product. This is the first vehicle that I have ever purchased that fit me like a glove. I love this vehicle!
Professional, polite and efficient. He was fit for the needs of us and anybody who should come walking through the door. I would recommend Mark to anyone looking to purchase a vehicle.
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