My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
This was my first car and it was the BEST!
by Lola from Valley, NE
January 14, 2019
This car definitely fit all of my needs. It is reliable and safe. I got this car when I was 16 and would recommend it to anyone for their 16 year old.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
Nice Jeep for the money
by Bob from Kentucky
December 5, 2018
The 2012 Jeep Liberty Jet is a nice combination of truck like feel with the luxury amenities of higher priced vehicles. Maintenance and attention may be higher than others, but a great american made vehicle.
I appreciated Bobs professional service and courtesy.
First Jeep, never going back
by Jeepforever from Detroit, Michigan
January 5, 2019
From the moment first turned the key I knew I was going to be all about this Liberty. It was so smooth and solid feeling. Mine has 125k on it and I am the 3rd owner. Still feels very new.
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