I had a specific vehicle in mind and did not find the one for me but had a very good experience. We actually had issues with the vehicle we drove in and they looked at it for us while we were there as their garage was open today. They were very friendly, helpful and all around good to us!
I purchased a used vehicle that I found online. I emailed them initially about it and got a call back from Laurel right away. She was super great on the phone and worked through all the questions I had. It didn't take but a day to work out all the details and I booked a flight to come pick it up (I'm in St. Louis). She picked me up from the airport (on her day off even) and made sure everything went through before she left. Couldn't be happier with the experience and I would recommend them highly.
Honest friendly car dealer. The photos online provided an excellent overview of the vehicle we intended to purchase. We arrived knowing what to expect and were not disappointed. We were very pleased with the car, dealer and transaction. We would buy from this dealer again.
Went there to look at a different vehicle, but when I saw it, I changed my mind. Not that it was horrible or anything, but it was a bit more "used" than what I was interested in. But, they have quite a selection of used vehicles, and it wasn't long before I found the Envoy that I wound up buying.
This is a no nonsense, no frills kind of a place, and they keep their prices reasonable.
All in all, a positive experience, except for one small thing. They wanted me to use my ATM card instead of accepting a check. That required a phone call to my bank to get permission to make a purchase that was above the cards limit. Not a great big deal, but a bit of a hassle.
Great staff, so helpful and nice. I was looking for a specific type of car and they found it. It was slightly out of my price range and with no wiggle room on the dealership's side I couldn't purchase there but they didn't pressure me and were so great!
Came to look at a car I found online. After the test drive, I knew I didn't want that car; seat and armrest weren't comfortable. Salesman found another car--this one didn't even have an armrest. I stated this wasn't what I was looking for and I was looking for a car that I would use until the wheels fell off. I could see him getting irritated and he said, "Can't you just get used to the armrest?" I knew specifically what I wanted and what I didn't. Eventually after showing me many cars that didn't fit what I was looking for, he said, "You're gonna have to sacrifice on some of the things you want."
He seemed very irritated that I did research on cars. He gave me makes and models they had on the lot that might work, and I was using a website to tell him if the cars would be acceptable. After a while of telling him no, he stated, "Not that I think that website is lying but I never hear about any of those complaints." This was the final straw. You are a salesman. People are not going to come in and tell you about how bad their transmission is when they are trying to trade it in for another vehicle.
I bought a car I love a week later with EVERYTHING I was looking for. I didn't have to sacrifice anything and I got it $5000 less than cars they were showing me.
This is the second car I’ve purchased here- I traded in the first and now financed the second. He had no problem showing it to my mechanic who was also pleased with the place. Thanks for another great car!
I have worked with Tony Foos now on 7 of the last 8 vehicles and will continue to as long as I and looking at a Buick or GMC truck. He is responsive, not pushy, and easy to work with. But everyone at Joyce is friendly and accommodating including the service dept.
Currently we have been shopping for a car for my fiance which is a slow process and while I can't say what she will ultimately pick I will say during this Tony and Joyce have been exceptionally accommodating to her decision process as well as our questions and indecisiveness. My experiences at some other dealers have not been nearly as fun or pleasant and definitely alot more work.
Also after purchase experience is just as important and after my recent first experience in many years at a non Joyce service dept I have realized I may have become spoiled by them.
If you are looking for a GMC or Buick put these guys at the top of your list.
I came to Mike Bass Ford looking for a car. I came inside and asked did I need help with anything. Sam Ute was able to get me financed and got the vehicle I wanted. Sam communicated with me, and we set up a time for me to pick up my car. If anyone is looking for a new or used car, go over to Mike Bass Ford in Sheffield Village Ohio
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