I live in K.C. area, found infiniti at Las Vegas Carmax! Carlo's went above and beyond to try and help me!! Still have not found car yet, but if I find one at Carmax Las Vegas, I will certainly ask for Carlo's!!!
Best car buying experience my wife and I have ever had. They still use the age old "up" system in greeting walk in prospects, which is fair to the sales people, but we didn't feel like we were just a number. No price negotiations here as the posted price is what it is and the sales people don't work on commission. We had searched their inventory via internet and indicated the vehicle which we were interested in looking at. It was parked at the front entrance waiting for us when we arrived at our appointment time. We ended up buying it. Will buy our next car here too.
Today (12/20/12), I visited this dealer because I had my eye on a used ram truck. I departed the dealer because I was not satisfied with the service. I walked right to the desk asking for salesman to view the truck. I noticed 2 or 3 salesmen standing on the opposite side the desk hanging out and the first gentleman that walked by was asked by the clerk to assist me. He had this look like he had something far better to do, possibly join the other salesmen productive activity. As we're looking for the truck first thing out of his mouth was "How's your credit?" Now I've purchased a several vehicles and understand this is apart of the process, but it appeared as though he w asked questions to decide how much time he was willing put in. While viewing the truck he gave absolutely no info about the vehicle and was on the phone the entire time. The split second he was off he tells me his next appointment had arrived. I wanted to have my car appraised, but he offered to find someone else to do it. By now there were now 5 salesmen hanging out inside and apparently none of them were "available" so he offered to put me on the waiting list while there were so many employees doing nothing! I respectfully declined and stated that I'll find the truck somewhere else and spend my money where I'm offer "actual" customer service.
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