I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
Looking for a BMW for my wife I found this company, price was very reasonable and it was exact color combination she wanted. We had been to several small and large dealerships most of which had disappointed us one way or the other, they had cars advertised that did not exist or hidden damages, cars that were not prepared to be sold or rude sales people!
We were greeted with smile and taken straight to the car we'd gone to see, test drive was pleasant and we were told very politely about no haggle sales process. We decided to shop some more but at the end of the day, they had the best product at best price. Kenny and Melissa are a great team, they worked relentlessly to get it all done in our limited time frame and we left their place with a smile in our faces. Thank you from both of us to both of you.
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
Bob Rovnack provided a very positive experience for my Daughter Meredith and me. Buying her first car should be exciting and Bob made the buying process meet our expectations.
We will do business with them again.
First of all, this dealership DOES NOT negotiate. At least that's what was relayed. They don't negotiate, and they over-price their cars, compared to other ones of the same year, make, model, and mileage. You can find cheaper ones, way cheaper ones, at other dealerships. So if you're okay with paying a price for a car that you can buy for much less at another dealership, be my guest. But I would definitely consider all options before stopping here.
My salesman David was very informative he got back with me in answering all my questions also had a speedy return when it came to my financial institution request forms. Had a New oil change when I got the car my black 2014 BMW 640i Love the services ask for David nice knowledgeable young man
We had a great experience-they had the Pacifica that we were looking for and worked with us to get the price we wanted. We were very happy and drove away by noon with the car we wanted. Have already recommended 1 friend.
We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so caring. Had us fixed immediately. Thank you so much for always providing great service and care.
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