We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
Best vehicle I have ever had!
by Jeep lover from New port Richey
January 12, 2019
I wanted an SUV....never thought I would be blessed enough to own a Jeep!
Love this vehicle. Roomy, pet friendly, reliable and fuel efficient.
What more can I say!?!
Oh yes.........design.....style...pure Jeep!
Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
Worst car I’ve ever bought
by AZ from Palm Desert, Ca
November 21, 2018
Worst car I’ve ever bought. Do not buy do not waste your money. Cheaply made. Not comfortable. Worst car I’ve ever you will be disappointed!!!
Aj was great. Sounds like he will be there for us years to come. The only complaint was the trade. I see they are trying to sell our trade more then double then what they gave us. Felt a little ripped off when I saw that. Hope service will be as good as aj was us.
Lemon, worst vehicle I ever own
by Deej from Canada ontario
September 26, 2018
Electrical issues with gushes and smell like burning wire. Eats tires fast as poor dealer maintained. Tranny hesitates shifting sometimes clunks and bangs while shifting. Pay to much for it as the value goes into negative equity criteria
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
Definitely prettiest and most reliable vehicle I'v
by Jen from Corfu, NY
September 21, 2018
This Jeep was perfect for me. Great on gas, 4x4, and beautiful! Interior and exterior is immaculate. Perfect for getting groceries or going on a road trip!
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
Love my new car
by Mirandarenee827 from Lancaster, NY
August 9, 2018
Tons of leg room in the front and back, lots of space in the back for storage, collapsible seats made it easy to move things. Drives well and is great for traveling
Everything was good they made me feel as if I had more options than other dealers I went too in the last month. Also I didn't feel as if I was just being sold a car. Or them just wanting the money from me . The time was made for me to feel satisfied .
A good deal for the price!
by SpartyCeeg from Detroit, MI
August 26, 2018
This car is a wonderful automobile. It has a lot of nice features (leather seats, sun roof) that I wasn't expecting to find at this price. Really a nice surprise!
Browsing the internet we found the car we wanted...but was just a bit out of our comfort zone. Taking a stab in the dark we called the dealership to see what the bottom line was that they could take for the vehicle. We told them upfront what we were willing to pay, and what we wanted for our trade. 30 minutes later we got in the car and made the 1 1/2 trip to the dealership. We didn't have to play the # game that many other dealerships play. The only thing I was not impressed with was many repairs had to be made to the vehicle as it had not been serviced yet, which delayed the delivery of the car by some time. The customer service was excellent and definately gave me some faith that not all car dealerships are shady!! Thanks!! Salesperson- Joyce Peters!!!
by JeepForMe from Ronkonkoma, NY
August 8, 2018
I was hesitant to buy since I was used to a very tiny SUV but I love the JEEP Patriot. It is everything we need, drives smooth, and very comfortable
So I thought that this experience was going to be long, confusing and tedious but it was just the opposite. Grant Misson and the sales staff were nothing but friendly and straightforward. I had a very pleasant experience and walked away with the car I wanted at the price I could work with..
Most Reliable Car I've Owned
by mercedij from Queensbury, NY
July 28, 2018
There is plenty of leg room, and the AC and heated seats are great. Definitely a reliable car, despite Jeeps not having the best reputation. I wouldn't trade my car for the world. Comfiest and most easy to use car I've had 11/10.
I told the salesperson, what I wanted and they delivered. Also I really enjoyed the ride of the Ram 1500, it was a very comfortable ride.The sales person was strait forward, answered my questions and was very professional.
Unbeatable for cost, features, andperformance.
by Docknroll2 from Rockland, NY
July 1, 2018
Bought this to replace an aging Scion Xb. The Patriot fit the bill and more. Four wheel drive, 9? ground clearance, 2000# towing capacity, leather seats, sunroof and more usable space. Only trade-off is slightly less mpg.
Solidly constructed. Nice airtight sound closing the doors. No rattles.
I really like the boxy / retro look. Old school look with round headlights, CJ grill, and original Cherokee side shape. But, not a rattling bucket like my old Renegade CJ7, nor practical but poor quality original Cherokee.
Prefer the looks vs. Compass and visibility better.
Only complaint is at idle with the A/C on you really know the engine is there with vibration.
We had jimmy for our salesmen, he was most professional and honest dealer we ever had. He let us express our concerns and steered us in the right direction without pressure that we have seen from other dealers. He worked hard for us and we drove out with a ram right off the floor!
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