Staff was very helpful, made all my requests happen.
by kimkimmike from DealerRater.com
December 4, 2018
Traded soon to be 5 year old truck for new truck. Juan was on top of his game. Got my payment where I needed it to be. My sales tax was close to 300.00 more than I expected but Steven Williams in finance helped me get longer to pay it. Overall a very good experience!
I had a few different issues coming into the service department. My advisors assured me that he could get everything I needed fixed in a timely manner. I had mentioned a few things and he immediately knew of the updates my vehicle needed to function properly
When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholder to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think
I shopped several large dealerships in the area and the quality of service that I received here was second to none, I have never had a manager so quickly come out and help and make us feel at home... I met the new and used car managers and they treated me like family!! the deal was fair and upfront. I may could have looked around the rest of the day and save a hundred or two but I really think the service I received from Mr Moss and Mr Hicks more then took care of the price!!! thank you so so much!!
I purchased a pre-owned Hyundai Elantra from Frank Fletcher Dodge Chrysler Jeep RAM at the Sherwood location, and I absolutely love my vehicle. My experience with them from start to finish was outstanding. Every effort by the sales staff to find me a vehicle that fit my needs and that was in the price I could afford was made, and in a timely and very efficient way. The salesman spent considerable time answering my questions, and making certain I understood every aspect of the vehicle before I ever made the decision to purchase. The process was easy and their office staff were extremely professional, courteous, and genuinely eager to make my experience pleasant. I appreciate that. Buying a car is a big deal, and they made it a very good one. I highly recommend the Sherwood location, and any of the Fletcher locations to any person interested in purchasing a new or pre-owned vehicle. Class A folks, Class A business - 100%.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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