Easy and painless process to service vehicle. Used shuttle to get dropped off at local gym. Completed workout and service in 2 hours! Service agent Trinidad helpful as always. This was my third service since vehicle purchase.
The salesman did an excellent job to help me find a car under my current budget. He did not push me into a sale, but instead helped find the right thing for me. I would definitely recommend this place to anyone looking for reliable used cars. They even read through the Carfax report with me, and helped ease my fears. Five stars across the board!
The sales person was very friendly and helpful. They had the car I was looking for, but during the test drive, it developed problems that were not a reflection on the repairs they are responsible for. I would recommend them if I were asked.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Tred was a great experience,for the test drive they had the owner of the car come meet me and he showed me the car and comfortably let me drive the car however I wanted. It was one of the best car experiences I’ve had!!!
I would like to thank you for the wonderful and delightful experience my husband and I had. We had first went to ,,,,,, BMW, test drove an used X3, wasn't what I was looking for, the ambiance there wasn't very pleasant so we decided to leave and go to K1 motors . That was the best choice we made. The whole experience at k1 from beginning to end was fantastic! We will definitely be referring friends and family to Alan. I love my new X3. Thanks a million! You have a very satisfied customer. Best Wishes and more power to you Alan. Tina
I reached out after hearing the commercials, asked the right questions, went in with copies of all the required documents and or had them scanned in my drive to email, went in, picked a car and was out within a hour and a half. Carlos the sales guys, he was great. The internet guy, delayed in responding for a day or two, Carlos made up for that. Ricky was great and had us in and out. Left with a practically new car. No complaints here. No central AC with is probably why things were rushed and Mike doesn't have great customer service skills...but again, over good experience.
they are awesome...... they are guaranteed auto sales!! and you can really feel you've bought a car which is guaranteed. I've bought 2 cars in 2 years from this dealership. and again and again I will do that. they are honest and professional in their field.
I went into this dealership looking for a used car and walked out with a brand new car ! JIMMY TANG is the person you need to see when you get here! He got me into a brand new 2018 car that was in my budget and the exact one I wanted. Couldn't be more happy with the amazing service I received, I hope jimmy never leaves because I will be coming to him forever and definitely recommend him to all my family and friends. Thank you Diamond Honda
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