Trent made buying a used car a very pleasant experience!
December 3, 2018
I had been looking for a used Highlander for about two months. Trent stayed in touch with me to let me know when they received a vehicle that I might be interested in. He was always very friendly, not pushy and was honest and professional from the start. Luckily, he contacted me last week to let me know they had received a Highlander that was in very good condition. Since they just received the vehicle, the dealership was not willing to go down on price quite as much as I'd like (out of Trent's control), but we still agreed on an overall fair price -- without a lot of haggling/stress to me. I was very thankful for that. The financing employee that I dealt with (Steve, I believe) was also very helpful and friendly. My only disappointment and why I rated a 4-star instead of 5-star for the dealership is that I realized the day after I purchased it that the rear wiper blade doesn't work. I was hoping they'd catch it on the inspection but mistakes do happen. I'm not sure what it will cost to fix it. I would rate Trent though a 5-star PLUS and would not hesitate to recommend others to have Trent help them find a used car! UPDATE: I changed the overall dealer rating to a 5-star as they worked with me to get the needed repair/service done at no charge! Thanks to Nick in Service.