After initially being told by an input person (who spoke to a quality assurance person) my warranty on my new 2018 Silverado did not cover windshield stress fractures I contacted a GM rep. Result was that the Moses service manager contacted me and eventually, after I took vehicle in for inspection, he inspected and approved the windshield replacement. From that point on the service was excellent!
Unsolicited shout out:Dutch Miller & Nathan Graves
by Martin Laubach from Huntington, WV
September 20, 2018
I just did something that I swore I would never do again, which was to buy a new car. What finally sold me on a 2019 Sorrento with a V6 and AWD is the 20 year and 200k mile warranty and the 5 year zero percent financing. i want to give an unsolicited shout out to Kia and Dutch Miller Kia in general, and to Nathan Graves and the sales manager in particular for working with me to get all of my needs met. I acknowledge that I am not the easiest customer, especially when I am doing something I never would otherwise, but they went the extra mile to work with me. They knew I like to travel and wanted something to pull at most a 5000 lbs travel trailer, and the 20 years and 200k warranty should keep me mobile well into retirement. Thank you guys!
Great service. Dave Francis, Kevin Casto and Mike Barnette went above and beyond to ensure we were given the best possible deal. Each person promptly returned calls and answered all questions with ease. Dave even came in to the dealership on his day off to follow through with our transaction. We will return to I77 Chevrolet.
The salesman, department manager, and financial officer were professional, direct and open concerning all aspects of the buying experience without feeling pressured. You can tell the staff is well trained to consider how they would want to be treated during each step of purchasing a vehicle.
I will consider them for future purchases even though I am over 3 hours away.
I recommend others to experience their service.
It's a great little dealership. I was looking to trade my Jeep Commander in on something fuel efficient. I chose the Mirage as my commuter car. They have been great from the buying process, to the maintenance work. You hardly see a dealership honor warranties without trying to nickel and dime you. Will always buy from them as long as they're open.
Followed Sammi King, my long-time salesperson, from another dealership, and she introduced us to Dutch Miller and Kia. Found a good value and a great deal in a Kia plus great a staff and facility at Dutch Millet. Sammi always delivers and makes the process fun!
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