My car broke down & went to buy a new one & found there was a repo on my credit from cosigning for someone. No dealer in Jacksonville or Wilmington was willing to help me. Grand Slam Auto gave me the runaround for 2 days on a car that wasn't even ready for purchase & was in no hurry to help me!! Walked into Hix Motors, explained my story to the owner & we made a deal. Amazed at the customer service Hix offers. It is hard & very rare to find a dealer that actually cares about the people rather than just the sale. And i didn't have to settle for a car I didn't want, got the car I had been looking for to begin with & I love it! Seriously, hats off to Hix Motors & the way they run their business. I would come back & recommend anyone, any day!
I???m very satisfied with the routine maintenance my Honda received. My only complaint, which isn???t necessarily related to the maintenance/ service team, is being called and messaged until i take a survey. I would really like to be able to just bring my car into to be maintenanced and cared for without having several calls, emails and texts the days to come.
My favorite car - a Orange Subaru Crosstek- was damaged in Hurricane Florence and I was in need of a new one. Luckily National Subaru have a nice new Orange one and as soon as I test drove it, I was hooked. My salesman, Chris Roush was just wonderful. Really explained all the new features on the 2019 model and I was feeling better about losing my old car and getting to own the latest model. This dealership goes way beyond customer service and everyone is very professional. Thanks to the entire team who turned a "tragic situation" into a new zest for life.
We have had two issues with our 2014 Taurus in the last 2 months; water pump and alternator. We deal with Al and both times he got the issues identified and estimates ready so everything was covered when he contacted us with the diagnosis. Both times services were done in a timely manner with the issues resolved.
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