Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
My husband and I went in last week for a recall and they got us in and out with out an appointment . Michelle and phill I believe we’re definitely great at getting us taken care of so we could go on vacation! Will be returning !!
I made a mistake! We bought the first used car this year NOT from Select Auto! We did buy the second used car at Select Auto. This car was a 2016 Nissan Altima with low mileage at a great price. The car was loaded with options and cost was less than then the new Nissan Altima we purchased in 2016. We have driven the car now for several weeks and the performance is great without any maintenance issues as advertised by Select Auto. I would recommend them to my family and friends as they delivered to use as advertised....great auto with low one owner mileage at very competitive pricing!
We saw a car online and decided to go to Chrysler of Lawrenceburg to see it. They treated us like family and helped make dealing with trading cars a good experience. We have never been treated any better by a dealership. Steve Grogan was the salesman and he was the greatest. I would definitely recommend Chrysler of Lawrenceburg to anyone who wants to trade or buy a new vehicle.
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