I suspected that my car's air conditioner had a leak. Mr. Alex Pendleton, Service Consultant of Ira Toyota Danvers, explained it in simple language: I had no trouble understanding my car's issues. Thanks!
Little did we know we would be in need a of another car, my husband's this time 5 months from getting myself one. We went back to Keith for his knowledge and great service. 5 months later and I am loving my Sienna. Keith found my husband a great used Camry with low miles and a price that can't be beat. The team was great to work with and Phil helped in finance to get us on our way. Thanks for taking great care of us guys!
Tofik was excellent and I can recommend him to any of my friends. The long wait for the finance office was aggravating. You shouldn't have to wait over an hour to pay!! The dealership is clean and everyone is courteous. One big complaint, is they can not put an inspection sticker on your vehicle. So another wait at a service station for an inspection sticker.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers. However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
We had been to 5 other dealers over the last 6 months. Each one said that I would have to "give up" one of the selected features...that the van I was looking for couldn't have everything I wanted. Jarred found one within 15 minutes of sitting with us....color, package, and a dvd player! He was kind and so helpful and never once made us feel pressured! We were done purchasing the van within an hour. I've been to other dealership where I've spent the whole day. The business manager was very thorough and personal. Made sure he went over everything and we were still out within an hour. I love the new van!
Avon Auto had exactly the vehicle I had been searching weeks for at a price that was more than fair, especially compared to other listings. On top of this, Mike who worked with me upon arrival was more than helpful and made the buying process as smooth as it could be. Overall: 10 /10, would buy again.
When you are buying a car, your experience at the dealership matters a lot. Universal Autos offered me not only great price, great car but they have treated me like their family. Nick and Andrey kindly answered my countless questions through emails, phone calls and they were very courteous and honest when I've met them in person. I could not be happier with my experience at Universal Autos. If you are looking for used cars or need repair done, they will take care of you. I highly recommend this place. Thanks Nick and Andrey!
Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
Great dealership with a great sales rep Jon Lewis. Could not have asked for a better experience. Jon was extremely helpful in assisting me on picking the car I loved. There were a couple other dealerships and salesmen I had worked with prior to Jon, and neither had compared to the experience I had with Huggard & Ewing/Jon Lewis
First time experience with Medway Auto was such a great encounter especially with Robert Hurley the Sales Rep. Overall experience with them is exceptional. The Service Department also did very good job on my car. A big thank you to you all.
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