When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholder to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think
I purchased a pre-owned Hyundai Elantra from Frank Fletcher Dodge Chrysler Jeep RAM at the Sherwood location, and I absolutely love my vehicle. My experience with them from start to finish was outstanding. Every effort by the sales staff to find me a vehicle that fit my needs and that was in the price I could afford was made, and in a timely and very efficient way. The salesman spent considerable time answering my questions, and making certain I understood every aspect of the vehicle before I ever made the decision to purchase. The process was easy and their office staff were extremely professional, courteous, and genuinely eager to make my experience pleasant. I appreciate that. Buying a car is a big deal, and they made it a very good one. I highly recommend the Sherwood location, and any of the Fletcher locations to any person interested in purchasing a new or pre-owned vehicle. Class A folks, Class A business - 100%.
Staff was very helpful, made all my requests happen.
by kimkimmike from DealerRater.com
December 4, 2018
Traded soon to be 5 year old truck for new truck. Juan was on top of his game. Got my payment where I needed it to be. My sales tax was close to 300.00 more than I expected but Steven Williams in finance helped me get longer to pay it. Overall a very good experience!
I had a few different issues coming into the service department. My advisors assured me that he could get everything I needed fixed in a timely manner. I had mentioned a few things and he immediately knew of the updates my vehicle needed to function properly
The work was done but it took a lot longer than expected.
by LINDSAY9 from DealerRater.com
November 30, 2018
I came in for an oil change and a service 4wd light. The oil change was done very quickly. The service light took forever to get fixed including coming up there and the incorrect part was shipped to Landers. They were apologetic about the mistake but it is frustrating to take time out of my day and my husbands because I needed a ride to work.
I love the family atmosphere and friendly staff at Fitts auto Bill Fitts is the best in the business. They have always been there for my familys car needs. I have bought many vehicles from Fitts auto over the last 25 year's and have been very pleased Thanks Robert Goshien
I visited your dealership last week and Lee Richardson was the salesman that waited on me. He was very knowledgeable about the vehicles that he showed me. He was very helpful and answered all of my questions. When I am ready to make my purchase I will contact Lee and buy from him.
The folks at Subaru of Little Rock bend over backwards to take care of me. I got a great deal on a new Subaru, I get a courtesy car if work is going to take awhile, and I get treated like I'm their Mom. Best car ever + most competent and nicest people ever.
My car buy was awesome from start to finish
Henry and Robert made my experience fun, fast and efficient
I'd recommend anyone buying a car to try them
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