I've never thought that buying a car can be an awesome experience. Most dealership now changed the way they do business compared a decade ago. Although there are some dealership who still practice the old style of pressuring there customers to buy a car from them. You have to meet all of them, they refer them to you as their manager, offer you another car or anything that will keep you in their lot. With most people who now search the internet before going out to buy a car, this old trick no longer works. My experienced with LAHTI's Jeep is excellent. Transaction is very smooth and prompt from start to finish. Brian Long is very friendly, courteous, and knowledgeable and he will go the extra mile to please his customers. We bought a 2013 Honda Civic Si the cheapest price we found on the internet. The car was cleaned and polished when we came and ready for the test drive. When we came home after 43 miles drive, we noticed that one of the fog light is hanging out. We contact Brian and he answer right away and promise us to bring the car back for them to fix. Overall the experience is phenomenal. I will highly recommend Lahti's Jeep in Leominster.
I had a wonderful experience with carmax in Westborough. Very friendly staff, very clean. They don't harass you. Upon entering the building, I was greeted and directed to the vehicles I was interested. I ventured the lot on my own and able to check out the vehicle. All the details were located on the window or they have touch screens with the info of the cars on the lots. Chris C was my sales person, he was very quick to respond to questions I had after I left the lot and also gave me detailed information about the cars I was interested in purchasing without haggling me to buy the more expensive car. When I had a question for him he would always answer it and send the brochure or the car detail info so I had it. The day I made my decision I was driving off the lot in a preowned vehicke within a few hours. I was extremely happy with my experience and would recommend Carmax in Westborough for anyone searching for a preowned vehicle. And i had been to other dealerships for test rides.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
Tofik was excellent and I can recommend him to any of my friends. The long wait for the finance office was aggravating. You shouldn't have to wait over an hour to pay!! The dealership is clean and everyone is courteous. One big complaint, is they can not put an inspection sticker on your vehicle. So another wait at a service station for an inspection sticker.
I bought a used Jeep with Bob Curran. Honest, cut to the chase, what is right for you customer service. Best experience I've ever had purchasing a vehicle. Bob was outstanding!! I'd highly recommend him.
Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
Let me start by saying, I was not your typical car buyer. After doing my homework, I was looking for a particular trim, color and options. So, of course my car was not on the lot. But Jason and his team tirelessly looked around for my "perfect" Cherokee. From the beginning of my journey into buying a new vehicle, Jason was always accessible and informative. He let me know what he was seeing and was straightforward with me on availability and cost. Communication was excellent. Ron, dug deep into the available vehicles and called place after place to find what I was looking for. It was a pleasure working with this group. To me, a new car is huge investment and can be intimidating. Jason made the whole experience non-stressful and very easy. Consider me a happy customer! It really is nice to see a family-oriented dealership focused on customer service in the days of selling for commission. Thank you!
Recently bought a 2010 Lariat F-150 from BOB, Great deal, Good Honest guy. NICE TRUCK
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