My request-need was a little bit unusual and everyone handled it seamlessly. The technician was very good and handled my car with a high level of care. I didn't catch his name. The technician and service advisor deserve a raise or bonus!
Miguel, the sales rep, was very amazing...gave me a straight up experience . No back-and-forth. Steve Schack, Sales Manager, got me an excellent price and a better credit rating. Don't ever go anywhere else.
Cindy, as always, is very professional and knows her field. While this was a normal check up of the car, she made sure that it was in good shape when I came and picked it up. By that I mean she suggested the car needed its tune up, which I did not even think about.
The 2 issues. Every time, the last couple of years, I get service someone comes out from the dealer and asks if I want to trade in my car. This request is unsolicited and not asked for. Also, today, the day after the service I rec'd an e-mail from Auto Nation reminding me to service my car. It was just serviced.
It was amazing. The people were very nice and I felt comfortable. The used car had been thoroughly inspected and I felt confident that I would be driving an almost new car. They did their best to find a monthly payment I could afford.
Phil was excellent in his service as well as upper management. :) I really enjoyed my experience at New Wave Auto Sales and I would recommend them to friends and family in the future.
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