I have been looking for a truck for nearly two years, whelp this weekend I pulled the trigger. The salesman was Dallas, he was no pressure and no hassle. Dallas was up front and just wanted to make sure I was taken care of. I compared trucks from several dealerships over several states. It came down to a handshake and a promise of service. I went with the F-150 over all others and couldn’t be happier. It rides better than my luxury sedan. If you get a chance stop in at Tri Lakes Ford and see Dallas, he’s also on their youtube video.
Curtis was great to work with and helped us find the right truck with the features we wanted. Tri-lakes has serviced our existing vehicles for at least the last 7 years and customer service has been excellent!
Very friendly and polite. They don't seem rushed or bothered by serving the customer. I had an engine alarm that local shops said would cost $600 plus leave the truck all day. Tri-Lakes ran tests and found fake alarms updated and checked the systems. They found no problems and only charged for the hour of testing. $107. I am very pleased with their honesty and would not drive to Springfield or Harison with the best service right here.
Again, we turned to Wes and Tri-Lakes when it was time to replace a vehicle. We always know we will be treated fairly and personally by everyone we come into contact with. All our questions get answered, there is no sense of rush in any decision. These guys treat everyone like family. And the service department is the same. Will continue to use Tri-Lakes and recommend them to anyone looking for a vehicle or needing work done.
Curtis was very knowledgeable about the vehicle we ordered. He communicated with us during the whole process. Our truck was delivered clean, with a full tank, and Curtis went over every detail upon delivery. Tom made the financial end a breeze. Highly recommend TRI- Lakes Motors!
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