I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
Seriously the best car I've ever owned.
by stormechaser from Henderson, KY
January 7, 2019
I've only had it for a month now (on the dot actually), but it's so much better than my previous vehicle by a mile. The seats are comfortable and are easily adjusted. The backup camera is amazing, although sometimes it messes with my perception. It has AUX and USB ports. The touchscreen menu system is easy to learn and use. Very user friendly. My only qualm is that the headlights aren't automatic, but that's just me nitpicking at this point.
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
Work was good. Average price. Done in a timely manner. Waiting room was comfortable and clean. Overall a reasonably okay experiance for having to take a vehicle in.
Beyond what I expected for a small 4 x 4
by Mongoose62 from FANWOOD,NJ
January 4, 2019
Came from a Dodge Journey big hulkey AWD vehicle back to a Jeep,only thing so far that made me a bit unnerved was on the GSP up North NJ,if you can't do 75mph others will run over or thru you. It was able to keep up but had trouble hold in in the lane. Couldn't believe the fuel mileage I was seeing 43mpg for most if the ride. Other than the wandering at high speed this is a great 4 x 4 has every thing you need(except a spare tire,not available from FC) rear cargo space is ample & seats told down to add room, not like the Liberty where you sit with your knees together,tight interior.The Renegade us well appointed with every feature you could want as standard,you can get lots of options it's your choice,I like the Latitude with it's standard package & 2.4 super charged engine,good ride forvtge price.
After buying the car was brought to me with only 1/4 tank of gas, dash and door were dirty. The salesman made everything ???right??? after I pointed these issues out but no one tried to sell me any accessories (the car doesn???t come with a trunk roller cover). I called and spoke with Reggie, sales manager, about the trunk cover, he said for me to call him back the following day and he would look into the cost. I???ve called Reggie 7 times (he is always busy) in the last 3 days, I left him a message but have never heard back from him. The salesman seemed to be very concerned over me rating him a 10 on the Jeep survey that would be coming and kept pushing the 10 on me (10s are earned, not given). Otherall, everything was just an ???okay??? experience.
I drove an hour and a half to go to this dealership. I bought a Jeep Compass yesterday and I was completely pleased with my experience and everyone I met there from Mike the internet guy, Joe my salesman and Frank in finance, everyone was awesome.
This car made my life easier
by Van3707 from Van nuys,California
January 14, 2019
When I saw this car for first time, I fall in love for its (car) and this car have everything that I need it and else this give me high technology for drive more safe
So finally we bought 2018 Jeep Grand Cherokee Summit. I've been to 10 different jeep dealers in Chicagoland and got no where with advertised price, instead got poor service and left with frustrations. Finally my frustration ended with positive experience at Larry Roesch Jeep. I purchased a SUV one step better than what was looking for.(Jeep High Altitude to Jeep Summit) Sales Person Louie Zaino was strait forward, prompt, friendly and listen to all my needs and budget. Louie and manager Chandra made our purchase process easy without lots of BS. Good Job.Louie & Chandra. Thank You.
Most impressive car I have ever driven.
by Amreefawn from Wasilla, Alaska
January 11, 2019
This car is amazing! It has everything I wanted and more. I was so happy with my 2017, I bought my 2018 a year later. The Renegade handles very well in the many diverse weather conditions in Alaska.
Thanks Kat and Robert for your help during the purchase of my new car. Spending a lot of money is very stressful, but I feel good about how everything went and that I learned more about the intricate process, which helped me to understand why it takes time.
i was helped by a gentleman named Xavier Miller. He was helpful by answering all my questions and getting my into a car i wanted at a reasonable price. He helped my set up my phone and waze for the Subaru and gave me tips while driving/using a Subaru! Would highly recommend!
Nice for the price
by hd88302 from Springfield , VA.
January 14, 2019
I really enjoy it. Plenty of front seat room. Great brakes. Rear storeage is very good.
I own the RENEGADE SPORT and it comes w/ a tire inflator , not a spare (???). I paid $322.00 and got a spare tire kit. Also , no satillite radio avail. on my model (????).
Vince was very helpful understanding our needs. He knew more about the Jeep then anyone I know. Thanks Vince!! Taylor from the internet was helpful too!!
Left a Nissan Rogue and Subaru Crosstrek for this
by Musa from Mpls, MN
January 13, 2019
Great SUV. I go off road but don't need a giant SUV. I drove a Rogue in 2008-13, and Subaru Crosstrek 2013-18. Researched the ratings and although it's been over a decade since I've owned a below average American car, I test drove the Renegade Ltd. and fell in love. Great room, great options. I don't need to floor it and go 0-60 in 4 seconds (as no one should) so was not concerned about super fast acceleration. Solid gas mileage around town. Handles/drives/feels well and good. I highly recommend. I may go back to Japanese cars in the future, but for now I'm happy with a Jeep product. I bought a 2018 that was a 7 mn rental car with no issues at a Jeep dealership and 20,000 miles so I did get the high end Ltd. for about 8K less...so I also have no depreciation remorse. Would I have bought at 30K? Possibly. But used under a year is a gift.
Came in when I got my first car from this dealer in 2012, and traded it in yesterday for a new car. After coming back 6 years later, the staff is just as incredible and easy to understand. Very forthcoming with knowledge of vehicles after giving a quick outline of your needs.
(This will sound like a commercial) Car buying always seemed like this big hassle. Seeing cars, driving cars, and being overwhelmed with understanding your contract(s). The people on board at Hawk know their stuff. They break down all information for you to easily digest and understand.
Thankfully I had a Sales Consultant there, Justin Eick, who helped me walk by some cars talk about what I wanted and needed. And he directed me into the absolute best car for me.
If you're reading this review, and you made it down this far, go here for a new car! You wont be disappointed.
Just purchased my second vehicle from Dupage Chrysler Dodge Jeep and RAM. The whole experience was great. Rose is very patient and knowledgeable, making the whole experience painless. Told her what I was looking for and stayed within my budget
Wound up not buying here but still might trade car in; really liked this place. Worked with Dan A. who was friendly and professional. A very nice change of pace after two terrible experiences at Woodfield Nissan. Cars are priced reasonably since you can't negotiate.
All staff seemed professional and nice. I enjoyed being able to sit in and examine everyone of their cars on the lot by myself.
Very clean facilities
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