Alex Moises and Charles Mitchell are truly remarkable. Alex was showed extreme patience as I checked out and drove 4 different vehicles. Although he had to walk to retrieve several keys, he did so patiently and politely. He answered every question I had and gave great recommendations and advice. I then dealt with Charles and he is truly a people person. Down to earth and both he and Alex made interesting conversation during the whole process to keep me and my wife entertained. They both explained everything to me in detail and often asked if I had any questions on what they had covered. When I returned today to pick up my vehicle, Alex was off but came in willingly to prep the vehicle for me. Again, he and Charles were excellent and very knowledgeable. I also would like to thank Hector (GM) and Jose (Finance Mgr) as both of them were very helpful and made sure all my needs were taken care of. From the time I walked thru the door till the time I drove my Durango off the lot, I was treated as if I was the only customer in the place. Thanks guys for the treatment and care that you gave to me and my family.
Alex and Charles, you guys are two phenomenal gentlemen. Thanks a bundle for everything.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
Your Sales Associate Dan was the best, patient, and worked with me on getting the Vehicle I wanted. It was hard to depart from my trade in, It most definitely had a huge sentimental value on it and I am sure it will give someone the same benefit it did for me on getting my career and life going. But again I am pleased to move up in Vehicle, I work hard to be where I am in life now.
Getting back to the Service received I give it all 100% A+.... Thank you for all you did Dan.
When I had the car in for an oil change I was advised there was a recall on the cruise control. I took it in for service. As promised it was a quick repair. I was out the door in under two hours which included tire rotation and alignment as well as the recall work.
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