I bought a used 2015 Nissan Altima, totally, over the internet from Lucy Skirvin at Dodge Country Killeen. She was very patient (emails) and handled all the necessary paper work and financing. I bought the car, sent her a credit card deposit and the next day arrived at Dodge Country to finish the deal. I was met in the parking lot by Raul Rivera and he had reserved an upfront parking space for me. Then less then 30 minutes later I was in the finance mgrs. office signing the deal. Since I live 98 miles from Killeen, Raul got Christopher Rodriquez and Nick Schroeder to follow me home and deliver my car! Dodge Country made me feel like a VIP and I have never been treated so professionally at a car dealership. I will surely buy my next car from Dodge Country, Killeen and recommend others experience this dealers Pro Customer Service. This Dealership has set the bar very high for other Dealers to match there style!
I must say my buying experience at Automax Killeen was great one to remember. Niki on sales team was super friendly and very knowledgeable. She was able to answer all my questions on the spot. Will from financing was friendly and found a competitive rate in a timely manner. I would recommend this dealership to friends searching for a new/used vehicle.
Our family has been buying vehicles from Big Tex Auto for over 20 years. The quality of their inventory along with superior customer service is what keeps us coming back. We appreciate a family owned and operated business that pays attention to all the details, thus making our transactions flawless.
All I can say is just "wow"!! From the moment my family and I stepped foot in their dealership, we felt welcomed and treated with respect. In comparison with other dealers, there is none! If you're looking for a true honest and up front dealership, look no farther. Completely satisfied with our purchase and trade in of our old vehicle and look forward to purchasing another vehicle from them in the future. You won't be disappointed.
Big tex autoplex has very very clean used jeeps!!! We have purchased two jeeps from them and both times have exseeded our expectations!!! Chase went out of his way to make sure we were taken care of. It is a family owned business and they are all very nice and friendly people. I would highly recommend this place!! Thanks so much for all your help.
Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
Volvo - Received great service during an oil change. While there we decided to trade in my XC60. Received great service from Shay, very patient and polite!
Everyone we dealt with had the same polite and positive attitude. Great job everyone!!
Its was very helpful for me. It sorted out many of the vehicles the way i wanted and helped me find exactly what i wanted. It also gave me good and fair prices which for me is going to help a lot to help me get the car i need to go off to college.
Almost every vehicle I have ever had I got from Shelley's. These people have always exceeded the expectation I have had doing business with a used car lot. If there was ever a problem with the vehicle they were willing to help get the issue resolved. They strive to not have any disgruntled customers what so ever. I think this has helped contribute to the growth of there lot over the years. I know it is not possible for everyone across the united states to drive to there lot when inquiring or purchasing one of there vehicles. However if you are able to skip the online stuff and speak with them in person. The absolute best group of people I have ever known. If they don't have what you want all you have to do is tell them what you are looking for and they will help you find it. Even if you just want to stop by the lot and talk to the guys about different cars I would highly suggest Shelley's. A great family doing there best to provide great service!
Me and my husband have been buying our vehicles here for several years now. They never disappoint. The customer service is one of the best you'll find in this area. Very friendly and knowledgeable. Will continue buying cars here for years to come!
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