We had jimmy for our salesmen, he was most professional and honest dealer we ever had. He let us express our concerns and steered us in the right direction without pressure that we have seen from other dealers. He worked hard for us and we drove out with a ram right off the floor!
I walked in Thursday and drove off with a vehicle thanks to Michael White I had a great experience I would recommend a family member or friend there anytime. He actually took his time and really showed that he cared.
Aj was great. Sounds like he will be there for us years to come. The only complaint was the trade. I see they are trying to sell our trade more then double then what they gave us. Felt a little ripped off when I saw that. Hope service will be as good as aj was us.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
Z was my contact. He has been with the company from the start and is a low key no nonsense attentive business partner. I bought from out of state and he assisted in all the aspects needed to make this a smooth and mutually beneficial purchase. You are in good hands with Z.
I found the truck I was looking for through an internet link. Called and talked to Z the sales man. He was extremely nice. From the point of test drive to pickup of my truck the process was extremely customer friendly and they were very easy to deal with. I would recommend them if your looking for a nice used vehicle.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
We bought a 2018 CRV AWD and this is the third vehicle we purchased from Arthur Sujaritch. Arthur was very helpful, friendly, pleasant to work with.We traded in an Odyssey and we believe we got a deal . Arthur went out of his way to accomodate our needs. He is an excellent salesman and one heck of a human being. Thank you Arthur.
I had a specific vehicle in mind and did not find the one for me but had a very good experience. We actually had issues with the vehicle we drove in and they looked at it for us while we were there as their garage was open today. They were very friendly, helpful and all around good to us!
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