The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
Derek Torres was so caring and helping! together we found the right vehicle! A spacious truck, yet stylish. I can use the back for work clothes, so my family isn't around my work stuff. Best of both worlds!! Thank you Derek!!!
Tofik was excellent and I can recommend him to any of my friends. The long wait for the finance office was aggravating. You shouldn't have to wait over an hour to pay!! The dealership is clean and everyone is courteous. One big complaint, is they can not put an inspection sticker on your vehicle. So another wait at a service station for an inspection sticker.
We had a great experience buying a "slightly used" 2017 vehicle. Ed Kelly was our sales representative, and he went out of his way to make the experience a positive one. He took the time to show us several vehicles, and take them out for a test drive. Very personable and friendly, and knowledgeable about the vehicles. Really seemed to care! I'll be back, as will my family members. Thank you.
My initial experience in purchasing a used vehicle [truck] was excellent. It was not a high pressure sale......which was refreshing. Considering the overall experience, every aspect was professional and fair.
Simple, Professional and easy to deal with throughout!
by Jaylocke10 from DealerRater.com
December 6, 2018
From the moment I reached out inquiring about a specific model jeep grand Cherokee Tim sent the pricing information over immediately and quickly set an appointment for the following morning for me. When I arrived I was met by Tim and Pablo and the Jeep was waiting for me. Pablo took care of everything from there. During the test drive he explained all the new and improved features that differed from the slightly older model Jeep I had now. Pablo made this entire process so easy as he lined up all the steps needed to be completed and offered to have the car ready to take home in the afternoon. The car was ready for pickup and Yamen helped with closing out my old lease and I was on my way. Easily the best car buying experience I have had in the 20+ years in doing this. I highly recommend this place, all around great experience!
Great experience. My Wrangler was not getting ready for inspection and after two months of research and few phone calls to Jeep they found out that my Jeep year had a extended warranty for a OBD failure from the dealer. I really wish that one phone call was more helpful because I did so many calls and read so many reviews and blogs to find out and the dealer could advice me on the first phone call. They never found the issue till I pointed the boletin service...
I???m extremely satisfied with the experience I had at Kelly Jeep because of Yamen Dallaji, he was phenomenal! This had been my third dealership that I had visited in the same day, and it was the last because of Yamen. He was compassionate and extremely knowledgeable about the 2 model Jeeps I had been interested in. I ended up choosing the Jeep Grand Cherokee Laredo, which I am in LOVE with! Yamen is a true professional and he made the process simple and easy; which isn???t always the case when buying a new car. If you???re in the market, I would highly recommend that you go see Yamen. He made the deal very comforting; I wasn???t hassled in the slightest bit. If he stays, then I???ll be back to deal with him again and again! He answered 100% of my questions and put my mind at ease. The day that I picked my Jeep up he spent an hour with my husband and me going over every detail and aspect of the truck so that I was fully aware of how to use everything. I will certainly be referring all family/friends to Yamen and Kelly Jeep of Lynnfield, everyone we worked with was great. Thanks again!
I cannot say enough about Planet Jeep from Sales to Service. THEY TRULY CARE ABOUT THEIR CUSTOMERS. Its like going to family for me. I am on a first name basis, Their service is #1 and , the Sales Dept makes the buying process Painless. You tell them what you want, and The make it happen ( Tiffany B -the best) Service Dept Nick, Dan, Mike & Tom go the extra mile for you. Thank you Planet Jeep
Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
George was my service advisor and he was fantastic. Professional and helpful. I am very satisfied with the service I received, a really good experience under the circumstances.
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