Patty, Boyd and Chris made my transaction quick and smooth. There's not really anything else to say. If you've bought vehicles in the past, you know how important that is. I was in, and out the door in just over an hour. That is not an exaggeration.
My experience in purchasing a new (for me!) car at the Arlington, VA MerLex dealership was simply outstanding. Everyone on staff was friendly, efficient and professional. I have to single-out the sales associate who helped me, Moe. Moe was super helpful, knowledgeable, and friendly. I cannot think of a better car purchasing experience anyone could have beyond Moe and MerLex! Thank you Moe and everyone at MerLex.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Dealership was fastest in and out of any car purchase I???ve had. The process was easy, they had all paperwork prepared and ready to go when I got there. Neil Frederick in sales was very responsive and quick to make the deal happen. Not a lot of back and forth on pricing as the price they came back with was more than fair based on market research I had conducted. Finance/closing team member Michael Williamson was fast, organized and did not drag out the process. He was also excellent and refreshing from what I???ve seen in the past from other dealerships. Ceidrick Marcelin Sales Manager also was awesome checking in on my experience while checking out. Refreshing approach to car buying and highly recommend this team.
Best and Fastes experience ever buying my Durango!!
by keyonna310 from DealerRater.com
October 30, 2018
Neil and Cedric are amazing! They guided me understood my concerns and hesitation in trading my vehicle. They where very understand but open and honest! I sooo appreciate you guys! I didn???t feel taken advantage of or pressured to buy! I got more than I expected for my trade in which sealed the deal for me! Thank you Neil for being soo attentive and walking me through the process! Your and outstanding person!!
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
I took my 2018 Challenger in for a repair and they took the best care of me. They Diagnosed the issue in no time and provided me with Rental so I could get to my work. Dane -my service adviser- was responsive and friendly. Hands down, the best Dealership and Service Team in the area.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Finding the car you like and want to buy is easy today with all the online resources. Finding the IDEAL car salesperson is not that easy unless you stop by or arrange an appointment with IRIS HARLEY at Volvo Cars Silver Spring. We were fortunate to be introduced to her when we went to look at a car we found online at her dealership. With all the bells and whistles on the cars today it is great to find Iris who knows her Volvo cars inside and out. She gave us great insight into what the car was about and knew what she was talking about. When we went to pick up the car she gave us a thorough introduction and overview of each and every bell and whistle. She gave us all the time we needed to feel comfortable when driving away. If you are in the market for a Volvo, which you should be, this is our fourth, get in touch with Iris and make the car buying issue a smooth and believe it or not, enjoyable process. She is a delight. Her Sales Manager Noah Greaney is also an asset to the dealership. Straight forward and easy to work with. You can tell he has a strong background in the automotive industry with a yes, sense of humor too!!
If my credit was on point I would've been driving my dream car. The K900 is a sleeper for those who do not know. But they did try to help.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.