Chris over in the Nissan building is great to work with. My 1st choice of car did not work out but he found one that fit what I wanted and called me in and I purchased it. Chris is hands down the best and most personable car salesman I've ever worked with. Will be going back in future.
Billion Auto Group especially Doug Collins in (service) and follow by Steve Stout ( GM) were incredible to work with. I purchased a Yukon XL Denali and it had an annoying rattle noise when driving at 60mph. For the price of the car, I wanted this fixed. Doug was incredible in service and worked with me to resolve the problem and even had a GM engineer come to Bozeman to look at the car and see if it could be rectified. The problem was sporatic and sometimes Doug was not able to hear it when he test drove my car. Even without hearing the noise constantly, Doug took care of me and put in the paperwork to replace. I was not treated as annoying customer or pushed aside but instead with professinalism and understanding. I kept waiting for the other shoe to drop and have an issue along the way with replacing the car but that was not the case. Steve Stout said to me numerous times, " you don't worry, we will take care of you and handle it with GMC." Even when GMC said they would not take care of 2K that I purchased for an insurance detail package, Steve said he would take care of it for me because it was the right thing to do. GMC furfillment center rep even told me that they were extremely impressed with this dealership and their timeliness and throughro paperwork. They said most dealerships are difficult to work with during this process and that most people have to wait up to 6 months to get their care replaced. My issue once approved was taken care of in less than two weeks. Bottom line, Billion was outstanding and my husband and I will be lifelong customers because we trust we will be taken care of! Buy your car here, no joke they are wonderful!
Had my oil changed on Saturday morning, nice time to be there, it's not busy and the dealership area is quiet, too. The work was done fast and well done. I really appreciated the manager on duty that day. I had some service-type questions about my new jeep and he was well informed and gave me great information. I only gave it an 'overall' rating of 4 stars because I was surprised, and a little bummed, that the 'quick clean' done at the quick lubes isn't done here. (windows, dash, vac). That would be a nice touch.
Tony and Blake was very easy to work with,the deal I received on the truck I purchased was a no haggle process everything I requested they bent over backwards to accomodate my request they gave me more of a trade value than anyone in my home town or other dealership I visited I have been looking for a truck for awhile I saw there web site and I checked out the description of a truck I was looking for it had low miles for the year.It took me awhile to make up my mind to purchase I thought to myself what a great deal I couldn't fine a deal anywhere else around like I am getting I text Tony the salesman and told him I wanted it I researched some recalls on it he put it in there shop and they completed all the recalls on it and replaced the drive line and a u joint in the front suspension caused it had a low and high speed shake Tony did not want me to purchase it with the problems (What honesty) wow and didn't get charged for the repairs.This wouldn't happen at other dealerships they would of charged me for the repairs.I drove about three hours each way to do this deal they even stated they would put me in a hotel for a night or even take the truck home over a weekend WOW and I live in another state one trip to look and test drive back home and then to purchase did all this with a phone call to Blake and text with Tony.Very layed back people they will like I say bend over backwards to make the customer happy.I now think I have true friends in Tony and Blake,and I can also say the service manager was very helpful with the recalls and the repairs and very honest with the condition of the truck and knew the previous owner of the truck said it was a well taken care of unit. I can honestly say without a dought that this is the next dealership you need to check out They have my business now and I am going to tell people about them.
The service was wonderful and well explained. I was particularly appreciative of the staff's willingness and extra effort to make an appointment on the morning of the service after our schedule changed.
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