I have purchased many vehicles in my lifetime and found this dealership easy to deal with--no high pressure, no back and forth to the sales manager to negotiate the price--Sales person Christopher Curran provided efficient and friendly service. Any questions I had were answered. I purchased a tri-fold tonneau cover, running boards and bedliner for my new 2016 truck. There were no delays and truck was ready when promised. I am very happy with my purchase and want to thank Christopher Curran and Aaron Ward for all of their hard work. Stop in and see them at James Cars --The Dealer for the People.
Having limited credit I was drawn to the "For the People Credit Approval Process." I am ECSTATIC to say that they went above and beyond and not only managed to get me within my budget on a NEW 2016 Chrysler 200 (first [reliable] car too) Danny, Aaron and Jason not only got me approved on my new beautiful new ride but also gave me $2,000 dollars MORE than what my hunk of junk 2004 chevy cavalier was worth. It amazes me how much they helped me out and I am very grateful for all of their hard work! Give them a shot, I promise you won't be disappointed.
I recently went into West Herr to check out prices and information on possibly purchasing my leased 2016 228 convertible. I had no intention of purchasing a car that day. I was checking out the various possibilities for what I might do after my lease ran out. I had even entertained the possibility of buying a lesser brand off lease vehicle for my use which is not much as I am nearing 84 and drive about 4k miles a year.
Kyle Walsh offered to assist me and did so beautifully. He answered every question and gave me several possibilities of what I could do about just turning the car back in and buying something else or purchasing my current car and what that would take, interest-rates and all of that. He
was very thorough about making sure that I understood which I appreciate . It wasn’t till we had been working together for approximately an hour that he asked if I had thought about leasing a new BMW and I told him I didn’t think I could afford it. He said well let’s check it out and he began to go through the roster of vehicles that were available on the lot. As it happened he came upon a 2018 X2 and showed me how leasing that car was actually the best possibility for me. And I agreed. We arrived at a cost That appealed to me and we made the deal. They actually prepared the car that afternoon so that I had the car the same day. I bought the car actually without having even driven it, so unlike me.
I appreciated Kyle’s easy attitude and his respecting that I didn’t need or want to be pushed. He and Resident Genius Mitch help unload my old car into the new car and I was off. I think I will be very happy athough I’ve only driven the car one day as I live in New York City but leave my car in Rochester at my daughter’s. I’ve had enough of getting my car trashed in the Big Apple. Oh well…… Russell
Terry Smith Jr was very personable and nice in trying to get me into a new vehicle. Although I was not approved for a vehicle with Marina, I still very much appreciate the service and professionalism showed to me by Mr. Smith. I will definitely refer friends and family to him if interested in purchasing a vehicle.
Phil Fico sold me my new truck it was exactly what I wanted and he did everything I asked for without me following up on him and I also received a thank you card in the mail which was a great touch! Semper Fi
I would highly recommend Autp Locators.No pushy salesman.Oleg and Anthony were knowledgeable and helpful to make my purchase very easy and honest to deal with.I would not think twice about buying my next vehicle from them.Great People!!
My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!
They get you in and out fast with the paperwork. So make sure you take the time to read everything in the contract, I didnt. They told me my payment amount and that I would receive the undercoating/rust protection. What they didn't bother to tell me was that my last payment on the loan would be just over 13k. The salesmans answer to this was just trade it in before that time. And then what? It doesn't just go away. Then they didnt even bother to tell me that the bank would only finance the amount for the truck plus the warranty, so the rust protection got omitted. I didn't find out until I was calling to ask when it was going to happen. After I spoke to them about that I sat down and read everything. Yes way late, I know. So do yourself a favor if you go there and dont let them rush you out the door with a new car/truck.
Exceptional customer service. Originally started with an E-mail inquiring about a car for sales. Responses were quick, professional and answered my questions. When we went there to look at the car they were very accommodating and no pressure to buy. We purchased the car we inquired about. Buying a car has never been an enjoyable experience, but this was very comfortable and pleasant!
Located the exact Jeep I was looking for quickly and I was in the driver's seat within days.
Newly renovated facilities and great service department (based on experiences with previous Jeep)
When I walked in vision it was good customer service my salesman Richard V was very nice and was upfront with me he help me get in something I liked and that I could afford iam loving my 2015 Chrysler 200
I just got the best deal on my new jeep Cheeroke. Thanks to Bill Watt he made everything easy and fast.in only 24hrs i got the car that i want and i did not spend to much time of my day.Bill watt was great he spend time asking my questions and he made everything possible for me.
My appointment was for an oil change and a tire rotation. Service manager was courteous and the it took less than an hour for all the work to be done on my van.
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