Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
Clay your Jeep service advisors are top notch. The coffee bar, not so much. Looking for sugar with no help. Had to walk across the sales office and get it myself. It's the little things that mean alot.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
I was searching for a new/used car. I used Cars.com to search for a Toyota Highlander. Carmax in Ft. Worth, TX was one of my choices. The car shown online was EXACTLY as shown when I saw it-the pics and details provided about the car were so accurate, there wasn't a need for alot of "wheeling and dealing". I emailed Carmax regarding my interest, late at night. Not only did I receive an email within 1 hour, the next day I received a phone call from Mr. Ben Arbour, the person who would eventually sale me the car. He walked me through their process, got me pre-approved over the phone, so that all that was left to do when I got to the office was to get the trade-in value on the car I was trading, test drive the new car & sign paperwork to purchase. I bought a 2010 Toyota Highlander that was a 1 owner car with approx. 13,700 miles. I recommend Carmax to anyone looking to get another car. They were great!!! The customer service is GREAT!!!
Very knowledgeable, polite, and listened to what we wanted everything he promised he delivered. everyone was helpful. no pressure sales fair deal on our trade. For the first time, I don't lose my cool in a dealership.
The sale manager Zack set me up with Adam Ortiz and Adam was very helpful, knowledgeable and professional in helping me through the process. Even after the purchase he came to my home and went over the truck and explained everything to me and even helped me set things up. I would defiantly recommend Huffines and Adam to anyone looking to make a purchase.
It was a breeze. Adam Ortiz sold me the right car for sure.
by rcuellar53 from DealerRater.com
November 29, 2018
Best service ever by Mr. Adam Ortiz. Adam had an answer for all my questions with out a problem . I felt really important as a customer and will recommend Adam and Huffines Chrysler Plano dealership to my friends and family. Thank you Adam you are the best!
We were extremely pleased with the experience of purchasing our new vehicle from Huffhines in Plano. Christina and Bill listened to what we wanted and needed in a vehicle and showed us the ones that were within our budget and needs. It was by far the easiest car-buying experience we have ever encountered. I won't hesitate to purchase my next vehicle from them.
Since this was my first new car purchase my father told me to visit several different dealerships. Well this one was one of them and I have to thank Christina for all the help I could ask for. She was the reason I decided with your dealership. She even told what questions to ask other dealerships that I went to visit after y???all. But because of her I came back and have been so much more happier with my Jeep. Thank you again Christina.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I would totally recommend the dealership to buy a vehicle. The easiest car buying process I have experienced yet! Everyone I met with where very professional and did not try to push anything on you.
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