I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
The sale manager Zack set me up with Adam Ortiz and Adam was very helpful, knowledgeable and professional in helping me through the process. Even after the purchase he came to my home and went over the truck and explained everything to me and even helped me set things up. I would defiantly recommend Huffines and Adam to anyone looking to make a purchase.
It was a breeze. Adam Ortiz sold me the right car for sure.
by rcuellar53 from DealerRater.com
November 29, 2018
Best service ever by Mr. Adam Ortiz. Adam had an answer for all my questions with out a problem . I felt really important as a customer and will recommend Adam and Huffines Chrysler Plano dealership to my friends and family. Thank you Adam you are the best!
We were extremely pleased with the experience of purchasing our new vehicle from Huffhines in Plano. Christina and Bill listened to what we wanted and needed in a vehicle and showed us the ones that were within our budget and needs. It was by far the easiest car-buying experience we have ever encountered. I won't hesitate to purchase my next vehicle from them.
Since this was my first new car purchase my father told me to visit several different dealerships. Well this one was one of them and I have to thank Christina for all the help I could ask for. She was the reason I decided with your dealership. She even told what questions to ask other dealerships that I went to visit after y???all. But because of her I came back and have been so much more happier with my Jeep. Thank you again Christina.
Very knowledgeable, polite, and listened to what we wanted everything he promised he delivered. everyone was helpful. no pressure sales fair deal on our trade. For the first time, I don't lose my cool in a dealership.
Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
Clay your Jeep service advisors are top notch. The coffee bar, not so much. Looking for sugar with no help. Had to walk across the sales office and get it myself. It's the little things that mean alot.
Please when a woman comes in to buy a car she is presented with a female looking car not a male vehicle. Also, listen to the customer and hear what they have to say so they can drive with what they are looking for and not something else.
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