This is coming from someone that ultimately didn't even buy his car from Gillman. I was in the market for either a used or possibly new Jeep and worked with Joe/Jose Hernandez. Joe himself was fantastic. He did absolutely everything in his power to get me a great deal on the exact Jeep I wanted. This included wheeling and dealing with other dealerships. In the end, everything fell through at the last minute by no fault of his own as he couldn't get me the exact car I wanted because of a miscommunication from one of the dealerships he was negotiating with. I had even put down a deposit because we thought it was a done deal. Once I found out it fell through, Joe was quick to apologize and refund my money even though it wasn't his fault. Eventually, he did find the car I wanted a day later but by that time I had already purchased another car. Still, I would not hesitate to contact Joe again the next time my wife or I need another car.
My representative was great. He was veey helpful and kept me informed throughout. This place has gone downhill ever since AutoNation has taken over. Booking a service apointment was an absolute waste of time since they could not even look at my car until the following day anyway.
Great, professional service from Ray Coleman and Amanda in finance. They gave me options, explained what would benefit me most and made great suggestions based on what I told them I wanted! They were not pushy and allowed me to be in control of my purchase
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
The owner and his wife where amazing. I saw the car online and went to check it out. I was greeted as soon as I walked in. The place is not your average used car lot with salesmen pressuring you. I walked in happy and left with a great Audi Q5. The car was such in great shape I had it serviced at Audi Katy dealership and they even offered to buy my car at a higher price I bought the car for. This is a great family dealership with a great family running it. Now I am interested in a Mercedes ML class they currently have.
Made the car buying process so easy. Had all the info from cars.com so I just needed to see the car in person. Didn’t try to upsale me, and didn’t try to convince me to finance through them. Played no games about added fees, they actually overestimated the additional fees so when I got the final price it was less than expected. “JD” the Used Car Online Sales Manager was extremely nice and wanted to make sure that this was the car for us. I will definitely be considering coming to this dealership in the future for my other vehicles.
Over the course of two months Gene and Leo did an awesome job helping find the perfect Maserati for me. I can't even remember how many times I was in their showroom, on the phone or exchanging emails with those guys. Let's just say it was a lot, and they always made the time to treat me as if I was the only customer they were working with! Gene and Leo are very laid back and truly want to make sure you leave the dealership happy. No high pressure sales with these guys. They made shopping for my car a very enjoyable experience, and I highly recommend you trust them to help you if it's a Maserati or Alpha Romeo you're looking for. Thanks Guys!
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