Overall excellent experience when purchasing my Jeep. I will forever purchase my vehicles at Carman Dodge. Al Grandell prepared my vehicle efficiently. Nico explained all the numbers in a professional manner. Joe was extremely helpful and knowledgeable. I will be forever grateful for this sales experience.
So glad Dave is back. He's been sorely missed and is a top-notch person who represents the dealership well. He was the only guy my Dad would go to, and we've missed his wisdom and assistance. He always puts the customer first.
We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used vehicle with low mileage that hopefully had been well maintained. It turned out that we'd be able to purchase a brand new vehicle for an excellent price at Novick, and it doesn't end there. Everything was ready to go when we arrived. Aside from signatures and becoming acquainted with the vehicle, there was nothing more to do. There were no awkward sales pitches, no surprise charges ... not one negative thing about the experience! We were treated as valuable customers the entire time by there extremely friendly staff - including the young lady who opened the door for us, the gentleman who prepared our registration documents, the finance manager, and of course, Scott Novick, who was beyond awesome. This is our first Dodge ... and it certainly won't be our last ... and we definitely will return to buy from Novick!
I have been having a lot of problems with my car and because of this my car has been in with Novick and LOT, to say the least and each time I had to take my car there I have NEVER had a problem. They are the ABSOLUTE BEST!!! On point, well informed, courteous, just everything. Frank is the BEST. There is NOTHING negative I can say about anyone at Bob Novick service department! Thanks Guys!
Came in to buy a used car and ended buying a used AND a new car. Vinny Stephano was great! Helped me get exactly what I was looking for and I didnt have to spend hours looking or closing the paperwork out.
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