I recently took my truck in for a major repair and recalls that needed done. Was concerned if warranty would cover what needed done. There service department assured me that it would be taken care and no charges would be applied without talking to me first. When I arrived that day to get my car looked at and to make an appointment I was going through a very ruff time in my life. I was worried about my finances and not to mention I had never had to make an appointment for a vehicle to be repaired on my own in past times. I was concerned about being stranded without a vehicle and despretly needed one so that I could continue to work and support my family. That day I arrived a lady by the name of Karen was more then helpful. She worked to get all my answers and concerns addressed immediately. She set me an appointment that would work with my timing and promised to have a car available and if unable to do that at the time of drop off would call and recet an appointment. When I left that day she walked me to my car and spoke kind words of encouragement that I so despretly needed that day. On the day before I was to drop of the truck off she still called to reassure me there would be a vehicle waiting for me. Let me know she would not be working that day but I would be well taken care of. She was right. I arrived the next day and everything was laid out and ready for me. The service department did there work in the earliest time frame they gave me and was sure to call me and let me know how the work was coming along. When I picked the truck up. Karen remembered me and my name. The first thing she wanted to know was how I was doing and once again only had kind words to give me. God sent me an angle to get me through my day and she was exactly that. Oh did I mention the truck runs better then ever. Thank you for such great service and not making this just another job but treating me like I was your family.
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