In the market for two new cars, should be an enjoyable experience but was dreading the process. You know how it goes !
However life became so much less dread and much happier once we stepped into Mercedes of Portsmouth. We are so happy with our two new cars and the whole experience was a dream. We tried the other two german car locations on Route 33 ( you know who they are ) and as always a painful process, but not with Mercedes.
Lets face it cars drive the same it is just a badge so as such the customer service was critical in the decision making process. Thanks to Bethany, John, Brittney and Eddy we are so happy and will not shop anywhere else. Thank you so much for making what is normally painful a great experience.
My husband and I planned on trading in our leased Toyota truck with the intention of leasing another vehicle. We planned on "looking" around, but after speaking with Glenn, he made our visit comfortable in a manner that we did not feel pressured. Glenn understood that this was not our first time in a car dealership and therefore, we knew what we wanted regarding price, etc. He respected that and addressed our requests in a straightforward and respectful manner. As a result, we leased a car during our first meeting.
Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
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