When I started my search for a new vehicle on line, Alexis was very helpful in getting me the information I needed to make an informed decision. I asked her not to overwhelm me with phone calls, text messages, etc. and she didn't. She simply provided the information I needed and told me when I was ready to contact her. Once I arrived at Global I worked with Riley who had a good energy about him and was very accommodating in showing me a few vehicles that I was interested in. We did a test drive, worked out pricing and I left there with my new 2019 Chevy Equinox. Overall a great experience. I have bought vehicles from Global before and will continue to go back in the future.
I recently got out of my old lease and leased a 2018 Hyundai Tucson from global auto mall with Joe. I am in my first trimester, (second pregnancy) and haven???t been feeling well. My father was helping me out and doing all the foot work. He was working with Joe and was able to get everything take care of everything with my old lease and getting into the new one. There was no back and forth, Joe was able to work straight through with my dad, until I needed to be there to sign everything. When I got there everyone was friendly, Joe was very nice and kept us updated, informed the whole time we were there. He made sure I was comfortable and taken care of the whole time I was there. Joe made this very stress free for me. He???s a straight forward, very friendly, caring, considerate and no BS kind of guy. Global Auto Mall and Joe have definately changed my perspective on dealerships, thus far they are the best! I highly recommend them! Thank you so much!
Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
This dealership is an absolute pleasure to work with. Not only will we be repeat buyers from this 21st auto group but Lawrence has a customer for life. He did headstands to find the exact car for us and we could not be happier with our purchase. We would direct any of our friends and family to him. Our purchasing experience was so effortless and the follow up service is just as great. If you're in the market for a used luxury car, this is the only place to go.
Most down to earth salesman Oscar gave me exactly what I wanted! It was all about me, as it should be! Oscar worked super hard to get me the best package deal on my Charger and Carina worked her magic on my financial situation! Overall best car buying experience ever!!!! Don’t go anywhere else!!!
We just bought a 2017 BMW M5 at 21st century through Oscar and I love it so much! He was so sweet and kind, knowledgeable, and very efficient. It truly was a wonderful experience and we got a wonderful deal. I will absolutely be recommending him and 21st century auto group to everyone I know!
Very happy with all employees that worked with my family... walked with a car that day... thank u guys im so happy. Will always come back to 21 century auto group. Make sure you asked for Bellah and justice, theyre the best in the businb
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought a Dodge Durango and I must say I am satisfied with the vehicle so far. I literally bought it yesterday. The only issue I had was my sales rep Mohammed seems like a nice guy but lacks customer service experience and energy needed. I basically sold the car to myself i came in looking for the vehicle due to seeing it on the web and he did nothing special for me at all. I had an issue with my keys, they needed new batteries and also was missing a driver's floor Mat and he didn't even want to give me that. Thanks to John the GM and Roy another sales rep which I felt afterwards I would have preferred having him handling my deal because he actually persuaded me with more info about the vehicle then Mohammed actually did and was just overall more friendly and more knowledgable. Overall the establishment is great and staff is very professional and hospitable, despite some. Thank you Hudson CJD!
I bought a grand Cherokee overland from Hudson Chrysler jeep and dodge. I love the car , the people working there were so nice espically the sales man Mohamed zafer who sold me the car, he walked me through the whole process from A to Z. He was so patient and helpful. Also the finance gentleman manny frias was great and i got to drive my new car home . Thanks Hudson Chrysler jeep and dodge for having a great team.
The process was very smooth from beginning to the end. High praise toJulian for being extremely genuine and a true professional. His approach Is quite relaxed and there was no pressure from him what so ever.
Through the process of searching for a vehicle, I had become very disheartened and disappointed in the experience. That is, until I met Joe from DeCozen Jeep Dodge. He was respectful of my time, knowledgeable, and extremely professional. He took an experience that I had started to dislike more than the dentist and made it fun and pleasant.
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