A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Love it holds its value better anything I've seen
by Jamestat2 from Kingsport Tennessee
November 27, 2018
I love the phone on the steering wheel is the safest feature that you could ever put on a vehicle the touch screen dash backup camera navigation awesome love the interior seats fold down where you can haul stuff wow I can't wait to get my Jeep
Wonderful staff great service thanks to Steven Campbell for all of his help in finding and fixing the problem would definitely recommend the service department
LOVE my Jeep
December 17, 2018
This is the 2nd Jeep Wrangler that I have owned and, it will not be the last. This jeep is the Sahara Unlimited, 6 speed manual transmission. So much fun to drive. I find it to be quite comfortable and handles any weather and road condition I have encountered perfectly. It is the perfect combination of family vehicle and toy. Switching from the hard top to soft top and back is a fairly simple procedure. It took less than an hour to remove the hard top and apply the soft top last spring, which was the very first time we made the switch. I feel that we will be able to get this done in about 30 minutes this next spring, now that we know what we are doing. When fall came, removing the soft top and putting the hard top back on took less than 30 minutes. I prefer a manual transmission and this one does not disappointing. Of course, it is super fun to drive but, it has GREAT Giddy up!! While I had to select (below) that the primary use of this car is for "Transporting Family", I also use it for fun and playing!!
Great job! Awesome trucks at great prices. Stopped in to see a Ram 1500. Very nice truck and good price. They let me test drive it and take it to get check over by a shop. IF you are going to buy a used car you have to get it looked over! (A few dealers i stopped said they couldn't let their trucks go get looked at) No issue with Imperial. Came back with a few things needed(expected for a used car) The finance manager came in looked over the report and worked out a great deal. Must say very nice guys , and very down to earth and fair.
Not my 1st time buying a used car , but this will not be my last buy from Imperial Auto!!! Thank you Mr. Williams, Sean and Marino Awesome Crew!
It’s a JEEP
by RaymondBo from Cypress, TX
October 4, 2018
This is my first purchase of a 4 door Jeep. I have owned 2 door Jeeps in the past and this by far is the most comfortable at my age. I have always liked Jeeps but if you really want one, check out the Unlimited as they ride better and less funky with regards to highway behavior. MPG average is 17 to 19. Resale value is excellent. Plenty of aftermarket parts are available. You can put the top down and it’s safer than a motorcycle in my opinion.
Took a week to hear from them. Was about to give a 1 star review. Finally talked to someone about a truck I was interested in. I was informed the truck had significant rust. Saved me a 2 hour ride. Thanks
Not to reliable
by Elvis T. from Woodhaven, NY
August 22, 2018
This vehicle can be better build and have more features. The good things about the wrangler you can inter change the parts and custom make it.
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